Internet Banking Specialist

Serve as the primary Team Member to maintain the Internet Banking, Mobile Banking and Business Internet Banking product suites; not limited to but including Online Banking, Mobile Banking, Bill Payment, External Transfers (Cash Edge and POP Money), Mobile Deposit, etc.

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

Serve as subject matter specialist in online and mobile banking
• Participate in completing the daily Internet Banking duties to include enrollments, monitoring locked out users, adding or deleting of bank accounts within a user's credentials, processing e-statement requests (opting-in or opting-out), process the e-mail change report, monitor the Online Banking email folder, etc.
• Participate in completing the daily Bill Payment duties to include enrollments, credit and debit returns, funding account maintenance, collections issues, high dollar verifications, etc.
• Participate in completing the daily External Transfer duties to include daily reports, suspended user maintenance, limit change requests, etc.
• Participate in completing the daily Mobile Deposit duties to include transaction processing, limit change requests, etc.
• Assist on all issues related to Internet Banking product suite and assist with the escalation of these issues to vendors and management.
• Maintain the Fraud Reporting month-end notebook.
• Ensure accuracy and tidiness in the Internet Banking database by purging accounts and user records based on monitoring closed checking, savings, CD, and loan accounts.
• Assist in supporting any new services and products pertaining to Internet Banking product suite and the training for the Retail team.
• Support the Customer Care Center and Retail Banking teams as needed with Internet Banking-related issues or questions.
• Responsible for training of new team members within the Internet Banking area.
• Serve as back up to the mail room functions
• Assist Management team with new processes and projects; strengthen internal controls and assist with other projects and duties as assigned.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

Internal: Reports to Delivery Services Operations Manager; daily interaction with department Team Members; frequent interaction with Team Members of various departments and levels throughout the Bank.

External: Frequent interaction by phone and e-mail with vendors and current customers.

Education and Experience

• High School diploma or equivalent required
• Minimum 3-5 years of banking experience

Skills and Competencies

• Strong analytical and problem solving skills
• Thorough understanding of deposit transaction rules and regulations.
• Skill in organizing resources and establishing priorities
• Ability to handle multiple concurrent projects in a high-pressure environment
• Above average computer skills
• Strong in attention to details and accuracy
• Demonstrated experience with Microsoft Outlook, Excel, and Word
• Exceptional customer service skills
• Ability to communicate and interact well with Team Members, customers, and vendors

Working Conditions

Traditional office environment with the ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday - Friday) with operational hours of 8:00am - 5:00pm.

Physical Demands

Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions

Equal Employment Opportunity

It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.