Inside Sales Representative - Energy

The primary purpose of this position is to establish a trusted advisor relationship with customers through various engagement tools and resources.

Essential Duties

Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Responsible for answering questions about the company, products, services and other topics.
• Nurture existing customer contacts and offer solutions to customers/prospect inquiries.
• Respond to sales inquiries, collaborate with outside sales representatives and sales operations.
• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication.
• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, answer questions and follow up on job bid results.
• Determine the right course of action for customer requests/issues with a broad understanding of Blanchard product offerings.
• Search plan rooms Isqft, Dodge etc for new projects with generator ATS and switchgear.
• Work with outside vendors to provide complete customer solutions.
• Serve as a focal point for creating, collecting, organizing, and updating the CRM in order to support business development.
• Optimize our lead acquisition processes through appropriate channels to increase opportunities in the sales pipeline and, when appropriate, ensure customers are connected to the appropriate sales representative.
• Supports strategic outbound campaigns by helping targeted customers understand value of solution offerings.
• Other duties as assigned.

Requirements

• Bachelor degree in business related field preferred.
• 2+ years related customer service experience preferred.
• Results oriented and focused on continuous process improvement.
• Ability to adapt to changing priorities; meets deadlines and works well under pressure.
• Must possess a customer centric mindset along with the ability to build strong relationships.
• Excellent interpersonal, written and oral communication skills.
• Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Ability to learn and navigate new software quickly. Will be trained on CRM software, Rental process system, online parts ordering, etc.
• Personal commitment to continuous improvement and service excellence.
• Ability to work independently with limited supervision.

Working Conditions

• The physical environment requires the employee to work inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.