Inventory Control Specialist III

Rackers: Valued members of a winning team. Our employees, affectionately called "Rackers," are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It's why we're frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes, and Fortune. They embody our Core Values, demonstrating that Fanatical Experience is:

*Excellence- We are an accountable, disciplined, high-performing company with proven results.

*Customer-driven- We are proactive, collaborative, and committed to success for our customers.

*Expertise- Rackers are passionate learners who are embedded in our customers' businesses to provide unbiased solutions.

*Agility- We adopt new technologies and evolve services to meet customers where they are in their journey.

*Compassion- We're one team doing the right thing for our customers, communities, and each other.

Work Location: Our state-of-the-art Rackspace Data Center is located in Chicago, Illinois.

Discover your inner Racker: Racker Life

Information on benefits offered is here.

Key Responsibilities

• Position Overview: We are hiring an Inventory Control Specialist III to ensure accountability and security of data center inventory, understand and adhere to company safety policies and procedures, as well as documented inventory controls and practices, and provide service in alignment with Rackspace Core Values to include FANATICAL support.
• Key Duties and Responsibilities:
• Manage and process internal tickets (in an advanced capacity).
• Process equipment returning to the secured inventory stockroom.
• Process hard drives containing data through the drive wiping and destruction processes.
• Process complex material requests required for customer contracts.
• Execute physical movements of inventory.
• Execute and maintain meticulous 5S and housekeeping practices.
• Train new and existing controllers.
• Process materials for disposal.
• Collaborate with leadership to provide direction to teammates.
• Use the root cause analysis method to investigate any customer-impacting events (in an advanced capacity).
• Act as primary activator for process and policy alignment, review and contribute documentation on the knowledge base.
• Participate and lead in regularly scheduled inventory-related meetings.
• Learn and demonstrate understanding of all safety policies, procedures, and requirements, including acquisition of any required certifications.
• Coordinate and complete all auditable controls.
• Pull and assign items to fulfill customer contracts (in an advanced capacity).
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Qualifications

• Required Knowledge, Skills, and Abilities (KSA's):
• Self-starter who enjoys working in a team-based environment with minimal supervision.
• Able to work a flexible schedule.
• Able to prioritize work in a fast-paced, high-pressure environment.
• Strong oral and written communication skills, as well as professional phone etiquette.
• Proficient with productivity software, including but not limited to Microsoft Office and email client software, including the creation of rules and folder organization.
• Able to type with proficiency and accuracy.
• Advanced knowledge of requisition processing.
• Strong understanding of return material authorizations (RMAs) for defective materials.
• Advanced shipping and receiving experience.
• Advanced knowledge of integrated inventory control systems. Must have advanced knowledge of the cycle counting process.
• Preferred Knowledge, Skills, and Abilities:
• Familiarity with electronic and computer components
• Required Education/Certification/Education:
• 5 years of experience or ability to convey familiarity with inventory industry standards.
• Minimum of 6 months of experience in an electronics/computer-oriented position preferred
• Bachelor's degree preferred. High school diploma or equivalent required
• Physical Demands:
• Ability to lift 60 lbs. overhead
#LI-ISGA
#LI-Chicago

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.