Manager, Project (Continuous Improvement)

Quest Diagnostics Incorporated
remote work
United States, Texas, Denton
Jun 26, 2025
This position will lead a variety of projects and teams to apply Business Transformation/Lean principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Lean principles and tools to their daily work. This is an Hybrid position at Lewisville Lab (3 days onsite, 2 days work from home) Provides support to key laboratory departments to ensure quality, service delivery, and cost savings targets are met Spends significant time in the lab to learn processes, build relationships, and understand pain points Collaborates with department leadership to review turnaround time, productivity, and quality metrics to drive improvements Establishes a pipeline of continuous improvement projects that includes a mix of self-led and mentored initiatives Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects Leadsprojects Leads projectsthrough issues, roadblocks, andproblems Acts as a change agent to drive teamstowardsuccess Guides team members to performthrough issues andconstraints Ownsprojects Owns the timeline, budget, resource constraints, and deliverables/results Shifts between the big picture and the small-but-crucialdetails Is prepared to roll up their sleeves and work through detailedissues Managesprojects Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates) Communicates Actively communicates with project sponsors andstakeholders Establishes regular points ofcommunication Manages sponsor and stakeholdersexpectations Delivers the expectedresults Performs root cause analysis on project shortfalls and takes corrective action asnecessary Applies Business Transformation/Lean principles and tools toward a variety of smallto medium projects aswell asothernecessary skills, such as: Identifying root causes of issues and designing solutions that addressthem Defining, monitoring, and controlling processes Understanding (internal/ external) customer needs and designing solutions around them Identifying the impacts from change and developing proactive change plans Supports variousteams to achieve their goals by facilitatingon-site workshops,rapid continuous improvement events,and providingongoingguidanceorconsultation Coaches other employees onthe use of various tools, concepts and practices foundational to Business Transformation/Lean inorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability Participates in Communities of Practice Leads Business Transformation/Lean trainingclasses Documentsbusiness processes Completes required continued learning Required WorkExperience: Demonstratedexperience(1 to 3 years) ofleading projects from initiation tocompletion Physical and Mental Requirements: The normal performance of duties may require lifting and carryingobjects Frequent walking and/or standing. Knowledge: Working knowledge of Lewisville's lab systems (SunQuest, Cognos, Atlas, QLS, etc.) Demonstrated experience facilitating discussions orworkshops Some experience leading changes Skills: Problem-solvingskills Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos Demonstrated data analysisskills Demonstrated ability to develop strong relationships withothers Ability to handle multiple projectssimultaneously Comfortable using Microsoft Word, Excel, andPowerpoint Interpersonal skills Decision-makingskills Planning and organization skills Results-oriented Creative Persistent Composed Able to learn new concepts rapidly EDUCATION Associates Degree(Required) Bachelor's Degree preferred LICENSE/CERTIFICATIONS Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.