AI Developer I- Call Center

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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

OFFICE LOCATION:

Abilene, Texas, United States

SCOPE/CONTACTS:

This role offers a unique opportunity to shape the future of our AI initiatives and drive innovation within our company.

As an AI Developer, you will initially focus on building, configuring, and monitoring the performance of our AI Voice Assistant within our Interactive Voice Response (IVR) system. You will quickly take on responsibilities for other AI platforms and projects, contributing to the development of cutting-edge AI solutions that will transform our operations and customer experiences.

ESSENTIAL FUNCTIONS:

• Develop and configure AI Voice Assistants for our IVR system.
• Collaborate with cross-functional teams to integrate AI solutions.
• Continuously learn and adapt to new AI technologies and platforms.
• Troubleshoot and optimize AI systems for performance and reliability.
• Participate in the design and implementation of new AI projects.
• Perform projects and other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, Data Science, Artificial Intelligence, Software Engineering, or a related field.
• Two (2) years prior experience in IT, Data Quality Assurance, or hands-on experience with AI related tools may substitute for degree.
• Prior experience utilizing one or more programming languages such as Python, Java, or C++.
• Strong problem-solving skills and ability to learn quickly.
• Reliability and a proactive approach to work.
• Ability to adapt to changing environments.
• Basic understanding of AI concepts and technologies (training will be provided).

PREFERRED QUALIFICATIONS:

• Experience with AI development tools and platforms (e.g., TensorFlow, PyTorch) is a plus but not required.
• 12 months of experience working in a call center environment.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)