HR Employee Service Center Representative

Opportunity Overview: HR Employee Service Center Representative - 18 MONTH CONTRACT - REMOTE

The Westinghouse Employee Service Center Representative will provide support for and management of customer inquiries through an HR ticketing system. This position will support up to 3 regions globally.

Position will begin October 2025

Work hours will be 9:00 am - 5:00 pm PST Monday-Friday to support the business in different regions

U.S. Citizenship is required

What your day-to-day looks like:

As an HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won't be limited to:

• Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). The type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many other HR questions

• Explaining how to use the online HR systems, HR portal, view paystub, etc.

• Investigating more complex cases

• Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment

• Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels

• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system

• Initiate and support all global onboarding tasks

• Guiding employees through the appropriate on and offboarding policies

• Assisting with administrative tasks, data entry as needed

• Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork

• Focus on continuous improvement through shared knowledge and lessons learned

What we need to see from you:

• Minimum of 1 year experience on HR/Customer Care Teams
• Excellent English: Proficiency in reading, writing & speech

• Excellent Spanish or Mandarin: Ability in reading, writing & speech is a plus

• Experience in Customer Service required

• Adaptability and attention to details

• Excellent written and verbal communication skills

• Self-motivation and willingness to learn

• Good knowledge of MS Office (Word, Excel...)

• Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus

• Ability to work in a shift schedule (9 am -5 pm PST)

Authorization to work in the Employing Country:

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that doesn't currently, or in the future, require sponsorship of a visa for employment authorization in the Employing Country.

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

Through the ever changing and rapidly evolving contract labor market we continue to employ experienced, highly motivated, and qualified employees with proven track records to meet our clients' needs. We have expanded our scope of services outside of the nuclear industry to include international contracts in more than five countries. Our dedicated employees' range in expertise from highly specialized technical niche positions to corporate function positions and we want YOU to be a part of our impressive talent network!

Additionally, WECTEC Staffing Services offers competitive pay as well as benefits to qualifying positions. To learn more about us visit www.wectecstaffing.com

EOE of Minorities/Females/Vets/Disability