TECHNICAL LEAD-EPIC PATIENT ENGAGEMENT - 2862

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Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

Montefiore is an exceptional place to build a meaningful career.

We are currently seeking a Technical Lead to oversee the technical work of a growing team focused on patient engagement solutions across Epic and non-Epic platforms. This position offers the opportunity to lead critical initiatives that shape how patients interact with their care through web, mobile, and communication technologies.

Position Summary:

The Technical Lead - Patient Engagement will be responsible for implementing, supporting, and optimizing patient engagement technologies. This role requires a balance of hands-on technical knowledge, technical team leadership, and cross-functional collaboration. The ideal candidate brings experience in both Epic and broader digital health technologies to help drive a unified, patient-centered experience across Montefiore Health System.

Key Responsibilities:

• Lead and mentor a high-performing team on technical building, integrating, and supporting Epic and non-Epic patient engagement systems.
• Oversee solution design, configuration, testing, deployment, and lifecycle management of digital software and hardware solutions.
• Guide project planning activities including scope definition, resource allocation, timelines, and risk mitigation.
• Collaborate with clinical and operational stakeholders to understand user needs and translate them into technical solutions.
• Provide escalation support through advanced troubleshooting and direct coordination with vendors.
• Review system builds and code to ensure alignment with Montefiore standards, regulatory requirements, and optimal system performance.
• Stay current on emerging technologies and trends in digital health and patient engagement.
• Support on-call responsibilities on a 24x7 rotating basis, including on-site support as needed.

Required:

• Bachelor's degree in Computer Science, Information Systems, or a related field-or equivalent professional experience
• At least 1 year of experience in a supervisory, Team Lead, or Technical Lead role within IT, with a minimum of 5 years' experience in a technical healthcare IT position
• Demonstrated ability to lead cross-functional teams, delegate tasks, and manage performance
• Strong background in implementing and maintaining software solutions
• Technical skills related to programming, APIs, system integrations, HTML, CSS, JavaScript, and frameworks (java, .NET)
• Technical skills related to HL7, CDA, FHIR, and XDS.b
• Experience with database querying and certificate management
• Experience with monitoring, logging, and performance tuning of web applications
• Knowledge of interoperability, interfaces, and integration
• Excellent communication and interpersonal skills to work effectively with technical teams and end users
• Strong analytical, problem-solving, debugging and documentation skills
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred:

• Epic certification in at least one of the following: Epic Ambulatory, ClinDoc, Bridges or MyChart (must obtain MyChart certification within 3 months of hire if not currently certified)
• Familiarity with Regulatory Awareness of ONC/CMS interoperability mandates, TEFCA, 21st Century Cures Act and patient access rules
• Familiarity with telehealth platforms, mobile apps, or digital front door technologies
• Experience managing or deploying web servers (IIS, Windows Server)
• Knowledge of Agile Methodologies, including Scrum/Kanban practices, sprint planning, and velocity tracking.

Note:

Meeting all Epic certification requirements is a condition of employment.

Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

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