National Account Specialist

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

Job Description

• Manages service inquiry process for GEHA SOLUTIONS Inc customer base. Analyzes and investigates service inquiries and makes determination of best course to arrive at an on-time resolution. Works with internal and external networks/clients to resolve according to contractual requirements. Reports discrepancies, non-compliance and/or negative trends to Supervisor.
• Monitors and tracks project open items, inquiries/findings, or remediation lists to ensure timely completion of project.
• Prepares, analyzes, evaluates, documents and reports on contracts and projects within their preview.
• Conducts research, analysis, and reports results back to Supervisor.
• Maintains more complex project plan/timeline to ensure contracts, relationships, deliverables, and timelines are met.
• Administers a process to organize, share and maintain all required materials and documents to support the project.
• Organizes and coordinates internal and external team members through the scheduling of on on-site visits, meetings, and tours.
• Prepares power point presentations, documentation, meeting minutes and other documents as needed.
• Works closely with Supervisor to establish and maintain a strong client centric relationship. Responsible for ongoing account management from implementation of client through life of business relationship. Coordinates and leads monthly/quarterly meetings with clients.
• Develops, coordinates, prepares, and delivers monthly customer reporting as contractually required. Analyzes reporting outcomes to ensure GEHA SOLUTIONS Inc. meets all service level agreements required by contract terms and state law requirements. Work with GEHA SOLUTIONS Inc. Data Analysts and Supervisor to create, modify and ensure accuracy of all client/network reporting.
• Develops and maintains strong working relationships with clients and network lease partners. Supports Business Development, National Accounts and National Operations in driving continuous growth of existing accounts.
• Maintains all customer account details, contractual and compliance requirements in Salesforce.
• Works with GEHA SOLUTIONS Inc. Accounts, Operations and Business Development, as necessary, to meet contractual obligations, implement new compliance requirements, maintain current business, and implement new business.
• Requires travel to existing and potential clients.

Requirements

• Requires two years (60 hours) of college in Business, Marketing or Communications.
• Additional years of qualifying work experience may be considered in lieu of formal education.
• Requires 3-5 years of clerical or administrative experience in a healthcare, insurance, client relations, or customer service setting.
• Requires critical thinking and critical thinking skills.
• Requires effective verbal communication skills to communicate with customers.
• Requires knowledge of Word, Excel, Access, and Salesforce.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time GEHA does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.