Client Service Assistant

Diagnostic Laboratory of Oklahoma- Oklahoma, City, OK Monday-Friday 7am-4pm

Main Duties: Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client's requirements.

Required Knowledge:Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills. Must be able to communicate in English both verbally and in writing. Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude. Must be able to maintain professionalism in times of heavy workloads and stress. Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and a commitment to company values. Must be able to achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service

experience in a call center environment preferred.

Special Requirements: Must be available for any shift, includiing nights, weekends, and some Holidays as needed. Overtime as required by business needs.

Physical and Mental Requirements:

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Positionmay requiretravel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talking.
• Walking.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.