IOP / PHP CARE NAVIGATOR

We are seeking a talented person to join our growing team as our Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP) Care Navigator. This role is responsible for a person-centered patient experience throughout the IOP and PHP process from pre-admission to post-discharge.

St. Louis Behavioral Medicine Institute (SLBMI) is home to several specialty IOP and PHP programs, including the Center for OCD and Anxiety-Related Disorders, Dialectical Behavior Therapy Program, Eating Disorders Program, JumpSTART (General) Program, and Radically-Open Dialectical Behavior Therapy Program. The Care Navigator works closely with our Clinical Intake Specialists as well as our Directors of the aforementioned programs to collaboratively assist patients with a seamless entry into our higher level of care.

Essential job duties include:

• Meet with patients (and guardians as applicable) in an individual and/or group format prior to admitting into their identified IOP/PHP program, with the goals of completing paperwork and outcome measures and orientation to the program.
• Request prior authorization from insurance companies and maintain ongoing authorizations as needed throughout the IOP/PHP Program.
• Act as the ongoing liasion for patients (and guardians as applicable) while they are enrolled in the program and communicate actively with the IOP/PHP treatment teams for patient needs or concerns.
• Coordinate outpatient care, to include facilitating internal referrals for other services while the patient is in IOP/PHP, discharge planning assistance post-IOP/PHP program, and communicating with the patient's external providers (as applicable and with proper release) at admission, mid-treatment, and at discharge.
• Ongoing performance improvement monitoring, including data tracking and reporting of admission timelines, symptom surveys, and pateint satisfaction surveys.

This position is located onsite at the Macklind location 3 days per week and onsite at the Chesterfield location 2 days per week.

Employee Benefits:

SLBMI offers a comprehensive benefits package, including:

• Competitive compensation
• Professional liability insurance (as applicable)
• Medical, dental, vision, and prescription drug plans
• Paid time off
• 401(K) with company match and discounted stock plans

Qualifications:

• Post-secondary education in social services, health-care or related field, or an equivalent combination of work experience and education
• Familiar with office machinery (Fax, printer, scanner, etc) with minimum intermediate knowledge of Microsoft Office Suite products; must be able to navigate in Excel. Prior Electronic Medical Record experience is a plus.

Knowledge, Skills, and Abilities:

• Interpersonal Effectiveness: Excellent communication and people skills, with ability to maintain positive professional relationships and a strong patient service orientation.
• Attention to detail: Strong organizational and multi-tasking abilities, ability to document patient information accurately and timely.
• Patient Outcomes: Collaborative on patient treatment plans, facilitates referrals to internal and external stakeholders, monitors outcome measures and tracks statistics.
• Resilience: Ability to work independently and efficiently while being Flexible and adaptable to organizational needs. Offers solutions and ideas to improve the patient navigation and experience within our operations.
• Professionalism: Acts in a professional manner, makes ethical decisions with integrity, and represents St. Louis Behavioral Medicine Institute's mission and values daily.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

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