Senior Operations Director, Lease Administration

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Senior Operations Director

As a Senior Operations Director for Lease Administration, you will be responsible for overseeing the strategic direction and operational excellence of the entire Lease Administration department supporting a global financial services client including:

• Serving as the senior executive relationship manager for client relationship

• Providing strategic direction to the Lease Administration operations team including growth opportunities

• Responsible for overall client satisfaction and department performance metrics

• Leading and developing multiple teams through direct management of five Senior Directors as well as an International support team

• Establishing department-wide performance standards and implementing quality control measures

• Creating and executing strategic initiatives to improve operational efficiency and service quality through processes and technologies

• Developing and managing departmental budgets and resource allocation

• Establishing best practices and governance frameworks across the Lease Administration function

• Leading client executive presentations and business development opportunities

• Ensure compliance with SOC Type 2 requirements

• Support processing of tax assessor real estate payments

• Responsible for Global Playbook management included annual reviews with client and updates for any process changes

• Directing cross-functional projects that impact Lease Administration operations

The Candidate: Qualifications

The ideal candidate will have a bachelor's degree with at least 15 years of work experience in Lease Administration, Real Estate Operations, or Corporate Real Estate Management

• 5+ years previous experience in a management role

• Deep understanding of Real Estate financial operations, accounting principles, and lease documents

• Exceptional leadership and people development capabilities

• Demonstrated ability to drive organizational change and implement strategic initiatives

The Candidate: Dynamic and Highly Skilled

You'll need to be visionary and strategically focused with the ability to translate business objectives into operational execution. You will be successful if you have advanced business intelligence capabilities to analyze performance trends and identify opportunities for improvement. Proficiency in strategic planning, resource allocation, and financial management is essential. You will have comprehensive knowledge of commercial real estate practices and lease structures. You will excel at managing complex client relationships and balancing competing priorities across multiple accounts and teams. Superior project management capabilities, with the ability to lead large-scale initiatives, are essential for success in this role.

The Candidate: Organized, Open and Flexible

Exceptional leadership and communication skills are crucial - both written and spoken - and we'll expect you to inspire teams, drive accountability, and foster a culture of excellence. You will strategically prioritize department objectives and allocate resources effectively to meet business goals. An individual with executive presence and the ability to influence at all levels of the organization will be successful in the role. Ability to establish and maintain high-performing teams through effective coaching, mentoring, and performance management. You will champion innovation and continuous improvement within the department. Most importantly, you'll want to create an environment of collaboration, inclusivity, and professional growth across a diverse global team.

Behavioral Competencies

• Inspire - Inspire others, demonstrates empathy, and fosters inclusion

• Win Together - Thinks enterprise wide, builds trust, combines local expertise with a global outlook

• Simplify - Simplifies complexity, prioritizes what matters, communicates clearly

• Be intentional - Deliver on commitments, empower others, make brave data driven decision

• Be future ready - Keep learning, think boldly, balance short-term results and long-term value

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.