Machinery Service Advisor - Bensalem, PA

JOB DESCRIPTION:

• Maintain service calls via CE/NAXT by working closely with the Supervisor and Technicians to keep CE/NAXT updated accurately and in a timely manner.
• Communicate clearly to the customer's daily job status updates and record the communication in CE.
• Coordinate incoming equipment repairs to the shop from the field with the appropriate Supervisor. Ensure proper billing between departments on the shared service call.
• Assist with creating quotes, communicate and obtain approval on the primary repair and / or any related or unrelated repairs as noted by the Technician.
• Follow up with customers upon completion of work, to survey their satisfaction with our service.
• Report to the Service Manager any recommendations for improvement, complaints or dissatisfaction with Foley as communicated by any customers.
• Follow procedures for the collection of monies for COD transactions.
• Coordinate transportation of equipment and communicate the schedule to the appropriate Foreperson.
• Work Order Management: Open, prep, maintain, close and invoice field service calls in CE and NAXT.
• Work closely with the Supervisor's to ensure we are exceeding our customer's expectations.
• Adhere to and enforce compliance to all corporate policies and safety protocol.
• Complete warranty checklist
• Be accountable for accuracy and service call invoice and warranty closings.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, and position related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.