UX Researcher

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

In this role, you will serve as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance, and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule, and delivery requirements. A UX Researcher contributes to the development of the program's research strategy and impacts the long-term goals of the program. You will also act as a UX generalist, working closely with the UX Designer to contribute to design work such as journey maps and wireframes. You may serve as the discipline's primary lead when working with stakeholders, and you will utilize strong influential skills to drive improvements in research processes and practices.

Primary Expectations

• Lead cross-functional research efforts for team members and team leads
• Plan, conduct, analyze, and share knowledge from research based on the team's questions and goals
• Prioritize research projects based on team needs and goals, balancing research team capacity
• Facilitate collaboration between researchers, product team members, and stakeholders
• Utilize strong influential skills to build relationships with team members, government and company stakeholders, and program management
• Navigate ambiguous requirements and environments to support delivery
• Influence and communicate research strategy for the program
• Contribute to design work, including discovery artifacts, user journey mapping, prototypes, wireframes, and content strategy
• Strong skills in designing accessible user experiences
• Identify risks and provide leadership with recommendations to mitigate them
• Coach and mentor researchers, with a focus on providing actionable feedback that helps individuals grow within the research discipline
• Participate in panel interviews and grading candidate homework

• Bachelor's degree and 5+ years of experience
• Relevant years of experience may be substituted for education
• Prior experience serving as a mentor to junior level team members
• Extensive experience with research principles and relevant technologies
• Understanding of a researcher's role on a cross-functional team
• Experience with Mural and Figma, or similar research and design tools
• Ability to obtain a public trust clearance

(#LI-remote) Remote with potential to travel to VA facilities

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.