Director Practice Operations - The Ponce Center - FT Days

The Director of Practice Operations will lead the day-to-day management and operations of Grady's Ponce De Leon Center for HIV Prevention and Treatment Clinic. This role involves operational oversight, program implementation, and change management to ensure delivery of high-quality, patient-centered care. The Director will manage and oversee the Advanced Practice Providers, Nursing, and Referral Coordination, as well as collaborate closely with clinical leadership, academic partners, grant administrators, and other stakeholders within and outside of the health system to support the mission of delivering equitable HIV prevention and treatment services. The Director of Practice Operations reports to the Vice -President of HIV Services.

The ideal candidate will have experience in managing complex healthcare operations, particularly in public or safety-net systems, with a strong understanding of grant-funded program requirements and academic collaboration. A clinical background in HIV, infectious disease, LGBTQ+, and/or underserved communities, familiarity with EPIC electronic health record (EHR) systems are strongly preferred.

The Ponce De Leon Center is one of the largest, most comprehensive facilities dedicated to the treatment of advanced HIV/AIDS in the United States. Founded in 1986, the Ponce Center and its onsite affiliates provide clinical and support services for HIV Prevention and Treatment to approximately 12,000 eligible men, women, adolescents, and children.

The Director of Practice Operations works collaboratively with physicians to ensure the efficient and effective daily operation of the practice including, but not limited to, the supervision and evaluation of the staff and practice operations, budget management and financial oversight and review, and business process analysis and redesign when warranted.

Operational Excellence

* Oversee day-to-day clinical operations, ensuring efficient access, patient flow, staff productivity, and adherence to quality and safety standards.

* Co-manage daily clinical schedules in collaboration with nursing and medical leadership, ensuring optimal provider coverage, appointment access, and coordination of care.

* Implement and optimize HIV prevention and treatment programs, including PrEP, PEP, ART, and linkage-to-care initiatives.

* Lead operational integration of new services and grants, coordinating with interdisciplinary teams, academic partners, and community stakeholders.

* Supervise and advise the managers/supervisors at assigned practices and support them in managing the practice.

* Analyzing access (lead time) and patient throughput (cycle time) and provider/schedule utilization.

* Partner with nurse leader and Medical Director including regular meetings.

* Optimize provider templates.

Care Quality and Programmatic Viability

* Responsible for the grant funded program/financial viability of practices as assigned.

* Lead change management efforts to support growth, expansion, and quality improvement initiatives.

* Utilize EPIC to monitor and analyze performance metrics, generate reports, and improve clinic workflows, care quality, grant deliverables, and patient experience

* Planning and managing operating budget on a practice by practice level.

Customer Service

* Understanding and improving customer satisfaction, productivity analysis and efficiency studies.

* Ensure service excellence goals and needs are addressed by the team.

Physician and Staff Engagement

* Supervise and develop practice management and front-line staff; promote a culture of excellence, accountability, and inclusion.

* Collaborate with academic institutions to support research and educational initiatives, including student and resident rotations.

* Support clinical and office staff in upholding clinical and administrative quality in practice.

* Manage Provider Leave requests

* Facilitate monthly provider meetings within assigned practices alongside the Medical Director.

* Ensure providers at assigned practices understand their obligations: as specified by their agreements with Grady in compliance with Grady policies and procedures in support of Grady's goals.

* Ensure compliance with regulatory standards, including HIPAA, OSHA, HRSA, and local public health mandates.

* Serve as partner to Medical Director/Service/Section Chief, physicians, and providers in assigned practices and liaison between physicians and Administration.

* Providing human resource management and development. Additional duties may be assigned

Education:

Required:

- Bachelor's Degree in Health Care Management/Administration, Nursing, Public Health, or related field

Preferred:

- Master's Degree in Health Care Management/Administration, Nursing, Public Health, or related field

Experience:

Required:

- Five (5) or more years job related experience in ambulatory healthcare operations, including at least two (2) years of management experience within a hospital or physician practice operation.

- Experience working in or with academic medical centers or public health systems.

- Demonstrated experience with program implementation and change management in healthcare settings.

- Strong interpersonal, communication, and organizational skills.

Preferred:

- Eight (8) or more years job related experience including at least two (2) years of management experience within a hospital or physician practice operation.

- Clinical background (e.g., RN, NP, PA, MPH with clinical experience)

- Familiarity with federal funding programs and grant administration (e.g., HRSA, CDC, SAMHSA).

- Proficient with EPIC or other major EHR systems.

- Experience in HIV care, infectious diseases, or LGBTQ+ health.

- Bilingual or multilingual proficiency.

- Lean, Six Sigma, or other quality improvement training.

- Knowledge of health equity and social determinants of health.