Sr. Engagement Manager

**The ideal candidate will reside in the New York City, Northern New Jersey or Eastern Pennsylvania area."**

This job is responsible for extensive network building and provider education of assigned market of solutions and clients within the reach of WellSky services. The scope of this job includes working closely with internal teams to highlight the benefits of key referral workflows, solutions, and programs.

The Senior Engagement Manager will play a critical role in supporting WellSky's ED Safe Discharge Program. This teammate will be engaging acute care providers, with a strong emphasis on developing and executing a comprehensive communication and education strategy that drives awareness and adoption of the program. They will collaborate closely with WellSky's clients, specifically acute care teams and ED staff, to operationalize best practices, deliver training, and ensure sustainable workflows that optimize safe transitions of care.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Develop, refine, and execute an aligned communication plan and education strategy in partnership with clients, focused on emergency department teams.
• Deliver ongoing training and education to acute care providers and ED staff on workflows, processes, and best practices to effectively operationalize the ED Transition Program.
• Serve as the primary point of contact for participating providers, fostering strong relationships and trust through proactive support and problem-solving.
• Monitor provider participation and engagement, identifying opportunities for additional support, training, or workflow refinement.
• Collaborate with internal stakeholders, including clinical, implementation, and analytics teams, to ensure program goals are met, and measurable outcomes are tracked and communicated.
• Identify barriers to program adoption and partner with clients to develop solutions that promote sustainable performance and program value.
• Represent WellSky's mission and value proposition with professionalism, ensuring that program messaging aligns with client goals and the broader aim of improving care transitions
• Lead escalations and critical interventions in collaboration with client success, account executives, and clinical teams to promote satisfaction and long-term retention.
• Represent WellSky at industry events and build brand awareness by promoting solutions to key stakeholders across the care continuum.
• Contribute to organizational success by adapting to evolving priorities and taking on additional responsibilities as needed.
• Perform other job duties as assigned.

Required Qualifications:

• At least 8-12 years relevant work experience
• Bachelor's Degree or equivalent work experience

Preferred Qualifications:

• Bachelor's Degree or equivalent work experience; healthcare administration, public health, nursing, social work, or a related field preferred.
• Experience in care coordination or a related healthcare program management role.
• Strong background working with acute care settings; direct experience with emergency department workflows, hospital case management, or discharge planning is highly preferred.
• Proven success developing and executing provider communication, training, and education strategies.
• Exceptional relationship-building skills with the ability to engage diverse stakeholders, including physicians, case managers, nurses, and hospital leadership.

Job Expectations:

• Willing to travel up to 30% based on business needs.
• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year