Customer Solutions Specialist

Linde Gas & Equipment Inc.
Customer Solutions Specialist
Location: Bethlehem, PA

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist. This role will provide excellent customer service in our Customer Excellence Center taking ownership of, and resolving, customer inquiries.

What we offer you!

• Competitive pay
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) Retirement Savings Plan
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities

What you will be doing: (1st Shift)

• You will deliver outstanding service and ensure our customers have a great experience
• Maintain relationships with customers and sales staff by addressing incoming calls, processing sales orders, confirming shipments, resolving order & service issues
• Manage procurement, delivery schedules, and inventory tracking
• You will use business software systems to retrieve customer information, verify inventory levels and process orders
• Verifies customer credit status and completes necessary paperwork to issue credits or debits
• Suggests additional and alternative products and services following established pricing guidelines to meet customer needs,
• Work effectively in cross-functional teams and foster a culture of teamwork and open communication to achieve shared goals
• Other duties as assigned

What makes you great:

• High School Diploma or GED required, Associates degree or equivalent experience preferred
• 2 - 4 years of customer service or in store sales experience required
• Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred
• Quick to learn, adaptable, and has the ability to apply new skills to help the organization succeed
• Strong computer skills, including Microsoft applications and Outlook
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours
• Upholds high standards of honesty and integrity
• Demonstrates personal ownership for safety and actively contributes to a strong safety culture
• Contributes to a positive work environment where differences are valued and supported
• Strives for personal achievement and helps others attain results
• Ensures accountability through collaboration and interpersonal skills

Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

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For more information about the company, please visit our website.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.