Business Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 29, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Business Program Manager, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will help customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAs a Business Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will drive the strategy and implementation for optimized and effective management of Field and Corporate communities who drive the Cloud & AI Platform motions. Specifically, your responsibilities will include the following:* You will develop and drive the strategy for role-based community engagement across Field Customer Success teams* You will drive Timely and effective communications at all altitudes across the field teams and Corp stakeholders* You will maintain the centralized site for the Solution Area to enable ease of access for latest business updates, insights, and relevant content by the field teams * You will foster interactive engagement with the communities in community calls, teams channels, and website* You will enable scalable impact through effective orchestration of technical communities including Champs/Insiders in partnership with Technical Pillar teams* You will be responsible for supporting, designing, and developing effective communications strategies to effectively reach field, corporate, and executive stakeholders* You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.Other Embody our culture and values | |