Director, Ambulatory Operations Main

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Director Ambulatory Operations Main works in partnership with department and health system leadership to ensure the successful management of an assigned portfolio of outpatient clinics. Partners with departmental leadership to provide oversight for the operational and financial performance of the assigned clinics, including coordinating institutional resources to optimize patient access, clinical workflows, quality/safety programs, facilities, and strategic planning to achieve integrated clinic operations and Health System objectives. Co-ordinates and provides input for budgets. Assists senior executives and department leadership with business plan development and operationalizing clinical programming. Executes strategic initiatives as set forth by the Ambulatory Services Committee and executive leadership. Assists in development and training for clinical practice managers and clinic managers. Leads transformation of processes to create an optimal patient experience ensuring staff/provider engagement and satisfaction.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Master's Degree in business administration, health care administration, public health, nursing, or related discipline
  Bachelor's Degree and additional years of directly related work experience may be considered in lieu of stated degree requirements.

• Experience
  7 years or more years of health care management experience and
  4 years of experience is needed at the manager level or above in ambulatory practice management

Preferred

• Experience
  Experience in an academic medical setting

• Licenses and Certifications
  (RN) REGISTERED NURSE RN licensure in the state of Texas or professional certification by the American College of Healthcare Executives (FACHE) and/or American College of Medical Practice Executives (CMPE/FACMPE) Upon Hire

JOB DUTIES

• Responsible for an assigned portfolio of outpatient clinics. Partners with departmental leadership on operational and financial initiatives in coordination with governance committees and establishes efficient and high-quality patient outcomes. Works with department leadership and the Ambulatory Services Committee to direct the translation of strategic priorities into daily
  operations in keeping with departmental goals and objectives.
• Assists in developing clinic management and supports clinic medical directors in meeting goals, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle metrics, and physician productivity measures. Collaborates with the department/health system's clinical leadership to ensure patient safety and regulatory compliance.
• Oversees activities and initiatives developed and implemented to improve operational processes and productivity. Monitors development of ambulatory specifications and establishes priorities. Leverage resources in Ambulatory Services and across the organization to facilitate projects on behalf of clinics. Presents data and program information.
• Partners with departmental leadership on strategies to promote employee satisfaction, retention, and talent acquisition. Promotes a culture of customer service aimed at creating an optimal patient experience and a collaborative work environment. Develops reward and recognition tools to promote exemplary performance in keeping with institutional core values.
• Collects, interprets, and documents specifications required to develop new and revise existing programs. Participates in development of project proposals for customers and coordinates vetting/approval with stakeholders.
• Makes formal presentations to various senior level audiences. Serves on committees as representative of assigned program as appropriate.
• Initiates and leads efforts to design complete, concise and comprehensive policies and operation procedures. Leverages tools to develop training for management and staff ensuring effective clinic operations. Recommends new policies and procedures for improvement of program activities.
• Interprets, explains, and discusses analytics and outcomes with project teams. Makes recommendations and support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
• Partners with departmental and physician leadership on space utilization and ongoing facility development and maintenance.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!