Product Operations Technology Manager, Fleet Response

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

This role reports to our Head of Product Operations, Tools & Systems and is based out of the Bay Area.

You will:

• Facilitate the launch & adoption of new products & features. Ensure readiness across ops teams and orchestrate deployments with engineering
• Lead post-launch support, analyze operational feedback, and ensure continuous improvement through data-driven recommendations
• Oversee user-submitted feedback systems - triage issues, identify trends, and influence tooling & operational improvements to drive long-term solutions for Waymo & partner users
• Act as a subject matter expert to internal and partner teams, providing guidance on high priority issues and informing training resources
• Maintain transparent communication with internal teams regarding upcoming launches, known issues, and key decisions, fostering collaboration and trust

You have:

• 8+ years of experience in a technology-focused role such as Product Management, Product Operations, Business Strategy, Product Commercialization, Technical Program Management, or Technical Operations
• BA/BS degree in related technical subject (e.g. Engineering, Computer Science), or equivalent practical experience in a technical field / role
• Experience working with internet technologies & digital products; understanding of analytical tools and large data sets
• Strong verbal and written communication and interpersonal skills, with the ability to work with cross-functional teams and external partners

We prefer:

• Experience in managing large product rollouts, including aligning operational priorities, coordinating across multiple teams, and driving successful adoption at scale
• Strong technical background, with an understanding of tooling system development and deployment processes
• Proficiency in analyzing data, metrics, and feedback to identify issues, trends, and tooling improvements to make informed decisions
• Experience identifying business needs, and then defining, and building technical solutions to address those requirements in a fast-paced environment (e.g. creating BRD, PRD, Design docs)
• Ability to build strong cross-functional relationships; experience working directly with product, eng, and ops leads and end user teams alike

Travel requirement:

• Flexibility to travel to vendor/partner sites occasionally <5% of the time