Work Center Director

Benchmark Human Services has grown to become one of the most respected organizations in the country in the areas of intellectual and developmentally disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children's services and day services. Our Richmond, IN location is recruiting for a Work Center Director.

In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Benefits:

• Medical, dental, and vision insurance.
• Life insurance.
• Mileage reimbursement.
• 401k with company match.
• Tuition reimbursement.
• Paid Time Off and Sick Time Pay.
• Flexible Spending Account (FSA).
• Employee discounts with various vendors.
• Advancement opportunities.
• Competitive wages.
• Employee referral bonuses.

General Responsibilities: Oversees the staff and operations of the Richmond Work Center including production requirements, training curriculum, sales & marketing, safety, quality & inventory control, contract negotiations, and financial management.

Responsibilities:

• Cultivate a professional, fun and exciting work atmosphere through leadership and motivation. Provide staff with performance feedback during annual performance reviews and regularly throughout the year. This role is also responsible for addressing performance issues when they arise.
• Assure a smooth integration of client programming and community connection activities throughout production environment.
• Ensure quality, health and safety and client centered approaches are being utilized for individuals served in our Work Center.
• Ensures that we are providing exceptional service delivery to our customers, both current and prospective, by making sure that we fulfill our commitment to on-time delivery, quality standards and responsive communication.
• Review all quotations for costing customer requirements using MODAPTS time studies to determine labor, material and overhead costs, working with the State Director and other applicable staff as necessary. Oversee the activity of follow-up with potential and existing customers, and monitor jobs for quotation revisions, process changes, etc.
• Monitor and look for ways to improve production efficiency, processes, and quality. Maintain customer records and oversee ISO 9001:2015 quality control standards for the production environment, responding to customer concerns and complaints.
• Provide management and oversight of our financials leveraging P & L statements. Oversee all purchases, petty cash, and supply inventories (Janitorial, Production, Med Room, and Building).
• Responsible for building security, OSHA, and Work Center equipment maintenance.
• Reasonable suspicion of a crime against an ICF/MR resident must be reported to Indiana State Department of Health and Law Enforcement (Elder Justice Act).
• Other duties as assigned.

Requirements:

• High school diploma or equivalency.
• Valid driver's license and auto insurance.
• Reliable transportation.

If interested, please complete an application online at http://Benchmarkhs.com/CareersBenchmark Human Services is an EOE/AAP employer. Veterans, women, and individuals with disabilities are encouraged to apply.

Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories.

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