Senior Service Coordinator/Social Service Attendant

DEPARTMENT: CORPS

POSITION TITLE: SENIOR CENTER COORDINATOR/SOCIAL SERVICES ATTENDANT

STATUS: REGULAR FULL-TIME/ NON-EXEMPT

DIRECT SUPERVISOR: OPERATIONS MANAGER

UNIT: SEATTLE WHITE CENTER CORPS

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church in which the ultimate goal of all programs is the spiritual regeneration of all people.

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

WHY HERE

Are you passionate about reaching those who have given to our community over the years? You can do exactly that by working with our seniors to create a vibrant space for them to share meaningful relationships with others. Walk alongside them in creating programs, activities, and more. Foster a sense of belonging and purpose and create lasting memories.

FUNCTION OF POSITION:

The Senior Center Coordinator/Social Service Attendant (SCS) is an administrative position creating, developing, coordinating, and promoting programs to serve seniors. The SCS plans, facilitates, and oversees daily activities, day trips, and special occasions.

Other responsibilities include managing the program budget, maintaining records, and preparing reports. Duties also include recruiting volunteers for the center. The SCS may also have the opportunity to represent the senior center in the community and plan fundraising events. The SCS is responsible for connecting with local agencies that serve seniors within our community to assess how we can best serve them. Other duties include but are not limited to assisting in the food pantry, summer camp, VBS, and other areas as needed.

Monday - Friday with occasional evenings, weekends, and holidays

This job has some flexibility 7 am - 3:30 pm or 7:30 am - 4 pm.

1. High school graduate with a demonstrated ability to oversee and coordinate activities and programs serving the senior population.
2. Related experience in the field of social services or senior services is preferred but not required.
3. Ability to read and write clearly in English.
4. Demonstrated ability to work effectively with clients from various backgrounds.

1. Applicants must be at least 21 years of age or older and have a current WA Driver License
2. Must be able to clear the Motor Vehicle Records check.
3. Applicants must comply with the child protection policies of The Salvation Army.
4. An understanding and acceptance of The Salvation Army's mission, philosophy, program, and practices.
5. Knowledge of Photography and Videography products, technology, and editing software.
6. Knowledge of social media platforms including but not limited to Facebook, YouTube, Twitter, Instagram.
7. Ability to plan, direct, and evaluate the work of volunteers.
8. Ability to work independently or collaboratively with others.
9. Ability to keep calm in demanding situations.

1. Preferably will have First Aid & CPR certification, Food Handlers permit, and Bloodborne Pathogens training. This can be obtained within the first 90 days of employment.

1. Ability to maintain current programs and develop new programs.
2. Ability to work independently using sound judgment.
3. Applicants must have experience working with volunteers and employees in either a team or supervisory role.
4. Demonstrate leadership ability.
5. Detail-oriented, Self-starter, and Team Player.
6. Ability to schedule work and complete tasks with minimal supervision.
7. Must be able to work with co-workers, assist where needed, and supervise staff.
8. Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army
9. Ability to communicate with clients in a positive and unbiased manner.
10. Ability to "defuse" or negotiate situations involving frustration, antagonism, anxiety, and non-compliance.
11. Ability to be culturally and socially sensitive to all people as there is frequent contact with people from diverse backgrounds.
12. Ability to work in a fast-paced environment and maintain poise under pressure.
13. Communicate effectively both written and orally; strong, accurate use of the English language.
14. Any other job-related duties as assigned by the supervisor.

1. Keep attendance and program statistics. Prepare monthly reports.
2. Receive and submit all program fees and donations daily to the officers or operations manager.
3. Handle public relations and promotions for the Senior Center as directed by the Officers including:

1. Writing and submitting news articles to area papers.
2. Writing and submitting letters to special interest groups, schools, and churches.
3. Creating brochures and information sheets for new programs.
4. Changing out program information collateral and on video monitors as needed.
5. Maintaining a monthly calendar.

1. Set up goals for Senior Center programs and work towards maintaining high participation within the senior center.

1. Keep all files and Senior Center records up to date.
2. Keep current on new programs, techniques, and equipment.
3. Handle all Senior Center correspondence.
4. Communicate with service groups, other Salvation Army programs, community centers, churches, etc. on programs.
5. Respond to suggestions, incidents, accidents, and complaints in a professional manner.
6. Set up and/or schedule work with the Corps Officer and/or Program Manager in handling the transportation needs for the senior center programs and outings.
7. Keep the Corps Officer and/or Program Manager informed of activities, equipment, and facility needs.

1. Serve as a resource person for information on Social Services for Senior Citizens and be the contact person for other agencies providing direct services to The Salvation Army Senior Center. (i.e. RSVP, AARP, Visiting Nurses, Senior Services of Seattle/King County, South Seattle Community College, SPCA, and Metro Transportation, etc.)

1. Effectively demonstrate abilities in program planning and management.
2. Effectively demonstrate the ability to work with a wide age range of people.
3. Maintain current Senior client's information in Wellsky.

BUSINESS DETAILS:

1. Be available as a "fill in" driver for the food bank, Senior Center, kettle routes, and other Salvation Army programs, as needed.
2. Manage any other business items that may arise in connection with any Senior Center Programs.
3. Work with Corps Officers and all programs regarding food needs.
4. Pull items that are needed for bingo and for other programs as needed.
5. Create partnerships, collaborate with other entities, and coordinate resources.
6. Build partnerships with local businesses.
7. Maintain and develop new partnerships for our in-kind donations.
8. Submit required statistical and other requested reports accurately and timely.
9. Network with other senior center agencies to enhance the senior center.
10. Keep abreast of senior community services by visiting other senior agencies.

1. Strive to develop high-quality programs to meet the seniors' needs of men and women within a two-mile radius of our center.
2. Senior Programs:

1. Set up schedule and registration procedures.
2. Follow pre-determined lesson objectives, goals, and set format.
3. Set up evaluations for instructors and programs.

1. Develop themed days, special events speakers, and field trips for the seniors.
2. Assist with corps and community center programs as needed, such as Day Camp, Food Bank, Homework Center, and other events.

VOLUNTEERS:

1. Recruit and train volunteers to assist in the administration of the senior center.
2. Request assistance from fellow staff members when needed.
3. Provide supervision for volunteers, assigning duties, scheduling, and providing discipline when necessary.

OUTREACH

Network and connect to outside agencies that offer or provide services to seniors.

Visit seniors who cannot participate in activities in the senior center.

SEASONAL:

1. Assist with seasonal efforts, specifically the Christmas/Kettle efforts (i.e. driving, pickups/drop-offs, etc.).
2. Coordinate a Kettle Kick Off for the senior center.
3. Other duties as assigned by the Corps Officer.

SOCIAL SERVICE ATTENDANT DUTIES:

1. Assist the Social Service Coordinator daily in the following areas.
2. Operate Hope Market for both the morning and afternoon clients.

• Open up Wellsky 10 minutes prior to Hope Market opening.
• Sign in clients using Wellsky.
• Assist in restocking food items.
• Monitor the clients who are in the pantry.

1. Enter Wellsky applications into Wellsky.
2. Pick up food donations if requested.
3. Assist in maintaining and cleaning the Hope Market.
4. Sort donations in the warehouse.

SOFTWARE-RELATED SKILLS:

1. Microsoft Office, including Word, Excel, Teams, and Outlook (email and calendar)
2. Data Entry - able to learn skills required to enter clients
3. Knowledgeable of basic internet skills

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
2. Ability to grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead
3. Ability to use hand to finger, handle or feel objects, tools, or controls.
4. Ability to operate the telephone
5. Ability to operate a desktop or laptop computer
6. Ability to lift 20 lbs.
7. Ability to access and produce information from a computer
8. Ability to understand written information
9. Ability to operate a motor vehicle

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year