Director, NetSuite

Job Summary:

The Director, NetSuite conducts discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

• Strategy, Requirements & Selection: Participates in defining needs for existing and new EBA solutions
  
  
  
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
  
  
• Solution Functional Design: Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting: Gains a robust understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management: Supports, and manages aspects of business applications implementations
  
  
  
  • Documents and maintains project milestones, phases, elements, and budget
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users
  
  
• Implementation and Support: Provides functional support of EBA solutions and related technologies
  
  
  
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provide on-going support during project implementations and post-go-live support
  • Responsible for configuration of solution based on requirements
  
  
• Business Development and Account Management
  
  
  
  • Identifies new business development opportunities
  • Leads and supports scoping and estimating of new opportunities
  • Serves as escalation contact for client satisfaction and delivery issues
  • Co-owns client relationship management
  
  
• Organizational Leadership
  
  
  
  • Participates in practice leadership and best practices definition
  • Supports new go-to-market service offerings
  • Defines new delivery capabilities and associated templates and accelerators
  • Participates in practice recruiting
  • Defines supporting learning and development frameworks
  • Serves as mentor, manager, and career coach for EBA team members
  
  
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel - up to 25%, as needed
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's degree, required

Experience:

• Ten (10) or more years of business process analysis and/or business application education or experience, required
• Nine (9) or more years of education or experience with ERP or CRM Product, required
• Three (3) or more years experience with NetSuite, required
• Five (5) or more years of practice management, required
• Some client facing best practice consulting experience, preferred
  License/Certifications:
• N/A

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Smartsheet, preferred
• CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
• ERP Experience (Microsoft Dynamics Business Central, Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Language:

• N/A

Other Knowledge, Skills, & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords: Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite