Senior Account Manager

DESCRIPTION

As the Senior Account Manager, you will be responsible for supporting the Account Director with the client relationship and day-to-day management of workflows which includes ownership of all aspects of work, ensuring quality output and growth for our agency and client relationship. You will partner with all functions of our client business and are responsible for becoming a trusted resource, providing support needed, identifying new opportunities, solving challenges, and optimizing processes along the way. The growth of the business partnership is in client satisfaction, relationship development, successful achievement of KPI's, and cultural impact and growth of both direct and indirect teams. You celebrate a perfectionist lens for business, brand stewardship, design, and production all backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great creative, production, and retail assets. This position reports into the Account Director and be hybrid/on-site with our client in Boston, MA.

COMPETENCIES:

ACCOUNT MANAGEMENT

• Operate as a main point of contact for matters specific to the client
• Build and maintain trusted relationship with customers and key stakeholders
• Continuously optimize workflows and processes and uphold energetic environment
• Ensure timely and successful delivery of projects and greater solutions according to customer needs and objectives
• Oversee all marketing, production, and design including Retail, POS, Digital, Video, Social, Outdoor, and internal needs when needed
• Coordinate and contribute to strategic portion of projects including brainstorming sessions and preparation of presentation decks
• Communicate clearly the progress of monthly/quarterly initiatives to management
• Identify and grow opportunities within territory and collaborate with management to ensure growth attainment
• Assist with high level requests or issue escalations as needed

CLIENT SERVICE/COMMUNICATION

• Build client relationships and support internal team both on and off-site
• Demonstrate a strategic vs executional approach to project management ensuring client's business objectives are met

• Lead project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with internal team members and client
• Write briefs in conjunction with the client and/or creative team, align on design objectives and design intent. Ensure the designs presented align with the approved briefs
• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free

• Liaise with client and team to resolve client issues and project related concerns

BUDGET & FINANCIAL MANAGEMENT

• Provide estimates based on client brief, adjust estimate based on project scope change and ensure invoicing is done in a timely manner

• Oversee project budgets, ensuring accurate forecasting, tracking, and reporting of expenses.
• Manage scope changes, ensuring proper approvals and communication with clients.
• Support the Account Director in preparing forecasts, account profitability reports and financial summaries.

KNOWLEDGE BASE

• Demonstrate understanding of client's brands and how each projects' objectives fit into the overall brand strategy
• Demonstrate understanding of agency design and brand building tools
• Demonstrate ability to manage and resource through work done by off-site teams

COMPANY FIT

• Has positive attitude and works well as part of a team (in harmony with clients and all on-site and off-site studio members)
• Embraces company culture with respect to people, clients and project management
• Participates in and supports agency business objectives appropriate to role (quality objectives, business goals, company policies)
• Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements
• Adapts well to change, is proactive, agile, and highly engaged

QUALIFICATIONS

Required Bachelors or better in Marketing or related field.

• Minimum 5 year's experience as an Account Manager in a design / creative environment
• Client on-site experience highly preferred
• Agency experience highly preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Experience in tracking and reporting project and/or account-level revenue (internal) and budget (external)
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

• Proficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $85,000 - $95,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

#LI-CC1

Experience in tracking and reporting project and/or account-level revenue (internal) and budget (external) (required)
Proficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote) (required)
Experience in delivering client-focused solutions based on customer needs (required)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level (required)
Agency experience highly preferred (preferred)
Client on-site experience highly preferred (preferred)
5 years: Years of experience as an Account Manager in a design / creative environment (required)