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Customer Success Manager - Coursera for Government
 Coursera | |
$91,200 - USD
| |
 United States, California, Mountain View | |
| 281 East Evelyn Avenue (Show on map) | |
 Jul 30, 2025 | |
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Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with183 million registered learners as of June 30, 2025. Coursera partners withover 350 leading university and industry partnersto offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you. Job Overview: As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content Strategy, Product, and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning. Responsibilities:
Basic Qualifications:
Preferred Qualifications:
If this opportunity interests you, you might like these courses on Coursera:
Compensation US Zone 1 This role is not available in Zone 1. US Zone 2 $91,200 - USD 114,000 US Zone 3 $86,000 - USD 107,500 The range(s) listed above are the expected annual base salaries for this role, subject to change. Salary is just one component of Coursera's total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSUs. A number of factors are taken into account when determining pay, which include: job level, location, training/education, business need, skill set, and internal equity. Current Zone Locations:
Coursera is anEqual Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
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