Senior Manager Operational Planning and Forecasting

The Senior Manager is responsible for overseeing all aspects of operational planning and forecasting within the mortgage servicing division. This individual ensures the accuracy and effectiveness of operational budgets, financial forecasts, reporting, and overall efficiency. The role requires strategic oversight, analytical acumen, and leadership skills to drive operational and financial performance across the organization.

Why this Role Matters:

This position plays a pivotal role in aligning financial strategies with operational goals. The Senior Manager of Operational Planning and Forecasting drives performance improvements and supports the company's sustainable growth through data-informed decisions and leadership influence.

Key Responsibilities:

Management Oversight

• Labor Performance analysis and forecasting
• Loss and Exposure analysis and forecasting
• Cost of Servicing analysis and forecasting
• Develop operational driver-based reporting and analysis that create actionable insights into the performance of the servicing operation.
• Lead the implementation and ongoing improvements of our planning and forecasting technology.

Team Leadership

• Lead, mentor, and support the Operational Planning and Forecasting team.
• Create a culture of engagement and continuous improvement.
• Foster cross-functional collaboration with business unit leadership.

Qualifications

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field required; MBA or Master's preferred.
• Experience:
  
  
  
  • 10+ years in mortgage servicing operations or financial planning.
  • 7+ years in progressive leadership roles.
  
  
  
  

Desired Skills & Competencies:

• Deep understanding of mortgage servicing operations.
• Strong financial modeling and analytical skills.
• Ability to trace and manage cost interdependencies.
• Technologically savvy with comfort in data systems and tools.
• Proven problem-solving abilities and process mapping experience.
• An effective communicator who can explain and lead change initiatives.
• Strong partnership skills with business unit leaders and cross-functional teams.
• Track record of implementing process improvements to reduce costs.