Sr. Director, Workplace Technology & Operations

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Director, Workplace Technology and Operations is a strategic and operational leader responsible for shaping and managing the delivery of world class IT services across client computing, IT operations, and IT asset management. This role ensures that employees are equipped with reliable, secure, and modern workplace technologies that enable productivity and support business objectives.

Essential Functions

• Provides leadership to multi-disciplinary IT teams and vendor partners, fostering a culture of innovation, accountability, and service excellence.

• Collaborates with security, HR, facilities, and business units to align technology strategies with workforce needs.

• Develops and manages budgets, forecasts, and long-range plans for technology services and capital investments.

• Stays ahead of industry trends in workplace technology and recommends relevant advancements.

• Leads the vision and roadmap for enterprise end user computing including laptops, mobile devices, virtual desktops, and collaboration tools.

• Drives standardization, automation, and modernization of device management, imaging, software distribution, and endpoint security.

• Oversees IT infrastructure and service operations, including monitoring, incident management, and service desk functions.

• Implements best practices and drives continuous improvement of operational workflows.

• Directs IT asset lifecycle processes, including procurement, inventory management, compliance, and end of life disposition.

• Communicated technology strategies, priorities, and performance metrics to executive leadership, providing clear, data driving updates on service delivery, operational risk, and outcomes.

• Support the company's commitment to risk management by protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Bachelor's degree in computer science, Information Systems, or related field.

• 15+ years of progressive IT leadership experience, with 10+ years of experience in Workplace Engineering and/or IT Operations management experience.

• Proven experience overseeing large scale client computing environments and IT operations.

• Demonstrated success in leading organizational change, digital workplace transformation, and cross functional initiatives.

• Excellent communication, stakeholder engagement, and executive reporting skills.

Preferred Qualifications

• Master's degree.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:

Phoenix, AZ in USD per year is: $185,000 - $245,000.

New York, NY in USD per year is: $215,000 - $270,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.