New 
Data Center Technician Manager
 Microsoft | |
 United States, Wisconsin, Mount Pleasant | |
 Jul 31, 2025 | |
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OverviewAs a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities People ManagementModel: Embody company culture, values, and leadership principles in daily behavior.Coach: Set clear goals, support cross-functional success, and guide team learning.Care: Build strong teams by understanding individual aspirations and investing in their growth.Datacenter OperationsGuide technicians on IT equipment handling, infrastructure interactions, and standard procedures.Promote ITIL practices and evaluate process changes to improve service quality and efficiency.Ensure policy compliance, resolve operational issues, and provide feedback to management.Service DeliveryCoordinate technician training and ensure access to tools and resources for task execution.Investigate root causes of KPI-impacting issues and enforce quality checks and standards.Validate post-task compliance and collaborate with partners to correct design or deployment errors.Managing ServiceTrack and analyze team KPIs, share feedback, and drive performance improvements.Manage escalations and collaborate with stakeholders to mitigate risks and ensure compliance.Assign and verify completion of training across technician roles and advise on certifications.Datacenter Work EnvironmentLead safety briefings, ensure EHS compliance, and promote a proactive safety culture.Enforce physical security protocols and manage access violations and incident reporting.Foster team collaboration, share best practices, and monitor work impact across shifts.Physical Requirements (Applies to but is not limited to US-based Data Center roles)Occasional climbing of ladders.Frequent climbing of stairs and/or ramps.Prolonged standing.Occasional lifting 50lbs. / 22.5kg.Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.Normal visual acuity (near, far and peripheral with correction).Normal color vision for electrical work.Normal is defined via standard medical terms and applicable criteria.Let me know if you'd like this formatted into a document or presentation slide.Embody our culture and values. | |