Business Channel Strategy & Product Director

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity

When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Doing Good. Through lending, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our clients' needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you're definitely right for us. And we might be the right bank for you.

This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The style is purposeful, directed at getting things done quickly. There is a great deal of challenge and pressure, and people and problems must be handled with confidence and determination. The position requires a self-disciplined person who can handle details as they are an important aspect of the job. This job requires self-assurance and competitive drive. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. This is primarily a task-focused job, requiring a strategic, authoritative, directive leadership style that encourages results-driven, task-oriented collaboration.

As a Director of Client Service, Product and Channel Strategy, you will be responsible for helping to develop and execute a comprehensive strategy regarding the delivery of banking services and products to the personal, private and business lines of business, including with respect to increased focus on digital offerings for the Bank's client base. This position will lead key strategic initiatives from a service, execution and product perspective and play a key role in delivering on key business objectives. This role will also oversee the Bank's client services and support teams.

Responsibilities that will define the success:

• Design and manage the entire product ecosystem, included but not limited to design, technology support, delivery, reporting, and profitability. Define and develop client-level requirements, features, value proposition and experiences for banking product offerings.
• Continue to evolve NBH's product strategy that complements our client segments; creates differentiated value proposition versus our competitors and geographic markets we operate in; builds the Bank's profitability.
• Continue to evolve NBH's channel strategy, working to optimize and integrate digital, ATM, and physical banking centers.
• Demonstrate a strong understanding of technology to collaborate with our technology partners (internal and external) to build integrated and scalable digital capabilities. Finding ways to streamline and automate various process flows.
• Partner with key stakeholders and cross-functional partners across the Bank including Enterprise Technology, Operations, Human Resources, Marketing, Compliance, Financial Crimes and Finance to deliver new product development activities and opportunities to drive incremental efficiencies.
• Identify and manage vendors supporting the Bank's product delivery strategy.
• Manage project risks and resourcing needs; resolve impediments.
• Assist in the development of client service and solutions and production incentive plans.

This position will serve as strategic advisor and subject matter expert for the personal, private and business lines of business and will interface directly with C-suite executives. The incumbent will need to effectively handle multiple assignments and projects with minimal supervision along with the ability to work in a fast-paced, high-volume environment.

Additionally, the Director of Client Service, Product and Channel Strategy is expected to recruit, mentor, develop, and lead a team of service-focused, reporting and analytical professionals, and provide verbal, written and board report updates as required by the senior management. All associates are expected to build a great rapport with clients and fellow associates and treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• Demonstrated success building a service-focused, client-centric model of products for consumers and businesses.
• Undergraduate degree in Business, Finance, Marketing, Information Technology or equivalent.
• Clear understanding of digital technology and trends.
• In-depth knowledge of Bank products, data warehouse systems such as FIS Business Intelligence or any other business objects reporting systems.
• Proven leadership skills. Demonstrated ability to build and leverage relationships with cross-functional objectives.
• Proven strategic and analytical skills and progressive management experience.
• Strong Oral, Written and Interpersonal communication skills.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Master's degree in Business, Finance, Marketing, Information Technology or equivalent.
• Design thinking and Six Sigma Process improvement experience.
• Track record of successful product/business launches.
• 10+ years progressive supervisory or management experience.
• 10+ years progressive job experience in digital arena.
• Strong Oral, Written and Interpersonal communication skills. Strong presentation. and facilitation skills to communicate with a wide range of audiences.

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Independent self-starter who brings forward thinking and fresh new ideas to the organization.
• Proficient in Microsoft Office applications which include Outlook, Word, Excel, and PowerPoint.
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects.
• Strong verbal, written and interpersonal communication skills with the ability to develop reports, correspondence and procedures, speak clearly to clients and associates.
• Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines; demonstrate strong sense of personal accountability.
• Strong analytical ability to synthesize and communicate complex information, develop, and deliver.
• Organizational skills with the ability to utilize time efficiently when handling multiple projects.

Work Environment:

• Must work well in team setting.
• Office setting with hours requiring frequent flexibility for start and ending times along with after-hours assistance for projects, rollouts and upgrades.
• Must be able to work at a rapid pace for long periods of time (typically no longer than 10 hours).
• Must be able to travel occasionally for work assignments or training - less than 30% of the time.
• The above description reflects the general details of the job described and is not to be construed as inclusive of every work requirement that may be inherent in the job.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.