Remote New

Workday Engagement Manager, Information Systems

Wake Forest University
remote work
United States, North Carolina, Winston Salem
Jul 31, 2025
External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. *A cover letter is required for all positions;* optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary This role is crucial for bridging the gap between the Information Systems Department and University units, schools, and departments. The Workday Engagement Manager will ensure clear, effective communication, facilitate collaboration and orchestrate change activities in support of the University's Workday governance model and ecosystem. This position will leverage strong oral presentation, customer engagement, and facilitation skills to support IS projects and initiatives. The role would have particular focus on academic initiatives and projects, yet would contribute to other efforts as needed. Job Description Change Management & User Adoption Develop and execute user adoption and change management plans for IS initiatives and implementations, especially those which have an academic focus. Effectively communicate changes and their impacts to all stakeholder communities.. Drive stakeholder engagement and consensus-building for change initiatives through facilitated discussions. Understand and anticipate institutional goals, operations, and industry to ensure change initiatives are relevant and impactful. Institutional Analysis & Stakeholder Management: Elicit, document, and validate institutional requirements from Wake Forest University students, faculty, and staff, through a variety of methods, including interviews, workshops, and surveys. Present proposed IS solutions to university users and drive toward customer buy-in. Manage client expectations through close and personal engagement to help further ensure project / implementation / initiative success. Build and maintain understanding of University's unique stakeholder needs so as to guide the successful implementation of initiatives Identify areas for enhancement of IS services from the Wake Forest University community and route to responsible teams. Facilitate collaboration between IS technical resources and Wake Forest University institutional communities. Other duties as assigned Additional Job Description Required Education, Knowledge, Skills, Abilities: Bachelor's degree and at least two years of relevant experience, or an equivalent combination. Experience with change management and user adoption strategies. Strong communication and presentation skills, both oral and written. Experience in stakeholder engagement and facilitation. Ability to elicit and document institutional requirements. Experience working in higher education or a similar environment. Project management skills. Experience conducting interviews, workshops, and surveys. Preferred Education, Knowledge, Skills, Abilities: Familiarity with IT systems and initiatives, especially in an academic setting. Change Management certifications (e.g Prosci) Knowledge of Artificial Intelligence (AI) concepts and their application in higher education. Accountabilities: Accountable for own work Environmental Conditions: Position must be present on Reynolda Campus and is not eligible for regular remote work. Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants** If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.