Operational Lead - Duluth
 Innovative Blood Resources | |||||||||
paid time off, sick time, 403(b), retirement plan
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 United States, Minnesota, Duluth | |||||||||
 Jul 31, 2025 | |||||||||
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Operational Lead - Duluth Job Locations
US-MN-Duluth
Overview Founded in 1948, Memorial Blood Centers (MBC), operated by New York Blood Center Enterprises, is one of the largest community-based, nonprofit blood collection and distribution organizations in the United States. MBC operates 10 donor centers in Minnesota and western Wisconsin and provides blood products, accredited reference lab services, infectious disease testing, and IVF/Reproductive Medicine services to 41 area hospitals. To learn more, visit mbc.org/about-us. Responsibilities Summary: This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation. Schedule: Flexible schedule with rotating weekends. Job Responsibilities: Provides daily supervision of a collections site Ensures all donor collections processes are performed per SOP Manages donor flow and trouble shoot donor scheduling issues Addresses customer service issues and initiate service recovery Maintains proper stock levels of supplies at collections site Communicates pertinent information to collections staff at site daily Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management Performs collections procedures to maintain efficiency at operation Performs whole blood, special, and automation collections in accordance with applicable policies and procedures Follows safety procedures Provides excellent customer service to donors, patients, and sponsors Provides coaching to collections staff at site Addresses any policy/SOP deviations observed with collections staff Assists with venipuncture adjustments Attends meetings and training sessions as scheduled The hourly rate for this position is $27.66/hour. IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution. Qualifications Education: HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program Prefer medical or health care academic program or coursework Experience: Two and one half (2.5) years of total experience in health care or customer service Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment Other: Phlebotomy, Medical Assistant Certificate or EMT preferred Valid Driver's license Excellent communication skills, both verbal and written 6 month experience in a lead or supervisor role preferred Teamwork and working with others High level of problem solving/ critical thinking skills Intermediate computer skills | |||||||||