Seasonal (Seasonal)
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Discounted friends & family day-ski vouchers (Up to 85% off)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Position Title: Ski & Ride School Supervisor - Winter 25/26
Business Unit: Ski and Ride School
Position Reports to: Snowsport Teams Manager
Positions Reporting to this Role: Ski & Snowboard Team Coaches
Location: Crystal Mountain, Washington
Wage Range: $24.00 to $28.00 DOE
Job Summary:
Ski & Ride School Supervisors plays a key leadership role in the daily operations and overall success of the Ski & Ride School at Crystal Mountain. These versatile positions support and supervise a wide range of lesson types and programs, including daily group lessons, private lessons, and multi-week youth programs. The role also includes administrative supervision duties such as scheduling, instructor support, and guest service follow-up. The ideal candidate is a dynamic, organized, and guest-focused individual who can adapt to changing priorities while maintaining a high standard of professionalism, safety, and staff engagement.
Essential Duties and Responsibilities:
- Supervise daily on-hill operations, ensuring lessons are delivered safely, professionally, and on time.
- Act as the on-site point of contact for instructors, guests, and other departments during operational hours.
- Provide leadership and oversight of weekend multi-week youth programs, including instructor assignments, group management, parent communication, and logistical planning.
- Support the scheduling, check-in/check-out, and quality control of private and daily group lessons.
- Serve in an administrative supervisor role during midweek operations including instructor scheduling, attendance tracking, lesson sales reconciliation, and communication with the sales and guest services teams.
- Provide mentorship, coaching, and ongoing performance feedback to instructors to ensure continuous improvement and alignment with school standards.
- Address guest concerns in a timely and professional manner, ensuring positive resolution and follow-up.
- Ensure instructors are informed of current procedures, daily updates, and operational changes.
- Assist with the implementation of instructor training and orientation in collaboration with the training team.
- Collaborate with other departments (lifts, patrol, rentals, ticketing) to ensure smooth operations across the mountain.
- Help maintain accurate records for payroll, attendance, and incident reporting.
- Model and uphold Crystal Mountain's service culture, safety expectations, and code of conduct.
- Fill in teaching lessons when needed based on guest demand and instructor availability.
Qualifications:
- Prior experience in a supervisory or lead role in a ski and ride school or equivalent resort department.
- Strong knowledge of ski and/or snowboard instruction practices and guest service principles.
- Effective leadership and communication skills with the ability to manage diverse teams and resolve conflicts.
- Familiarity with ski school software (e.g., RTP, Inntopia, or equivalent) is preferred.
- Able to work outdoors in alpine conditions for extended periods.
- Must be available to work weekends, holidays, and peak periods as required.
Preferred Certifications:
- PSIA-AASI Level 1 certification or higher is preferred but not required.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- This position may be required to work evenings, weekends and holidays while in operation.
- Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to communicate with computers, phones, and mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time on skis/snowboards standing, sliding, sitting, bending, reaching, and speaking on a constant basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Able to spend long periods outside without breaks. (Minimum 2 hours)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
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Crystal Mountain Resort
paid time off, 401(k)
Aug 03, 2025