Business Analyst 2

Do you have the cutting-edge knowledge and experience needed to help advance and run the Commonwealth's in-house publications, large format print, and print-to-mail services? Join the Department of General Services, Bureau of Publication in this Business Analyst 2 position. Share your skills and help lead our team to utilize print production innovations that will ensure Commonwealth agencies can communicate efficiently and effectively with the people of Pennsylvania!

This opportunity will combine your leadership abilities and knowledge of new developments within the print production field as you manage and advance the bureau's use of a server-based software applications to perform critical late-stage editing and processing of high-volume, sensitive files for print production. You will independently manage the day-to-day functions of a three shift operation, respond accordingly to customer inquiries, and draft standard operating procedures. This includes establishing, documenting, and optimizing these procedures and workflows for manipulating input files and ensuring that tasks such as data extraction, accessibility adjustments, formatting corrections, and file conversions are executed efficiently and accurately. Throughout your work, our team will rely on you to ensure quality and identify opportunities for process automation and continuous improvement.

In this role, you will collaborate extensively with software staff to test enhancements, with external partners to support data tracking mechanisms and address operational changes, and with internal and external stakeholders to oversee integration with third-party reporting tools and print equipment, troubleshooting compatibility issues as they arise. This also entails coordinating with IT and procurement teams on system upgrades and impact assessments. Your dedicated oversight and effective communication will be essential for safeguarding the confidentiality and integrity of data throughout the print production cycle, where strict deadlines and legal mandates are often in effect. Apply now, innovate with us, and make a real impact on print communication in the Commonwealth!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Essential employee - required to report to work during emergencies and office closings.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week, and in the office at least two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of business process analysis experience and a bachelor's degree; or
• Five years of business process analysis experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.