Global Operations Training Coordinator

Coordinator, Global Operations Training Content

PLEASE NOTE: This is a temporary position, ending January 2026
Remote
GLOBAL OPERATIONS TRAINING, LEARNING CONTENT CREATION

The Global Operations Training, Content team is responsible for the management and creation of clear and consistent learning content to aid operational training and deployment, globally. The team collaborates with internal colleagues and team members to ensure copy meets different learning styles, tone, languages, culture and target audience. Working in collaboration with the training deployment team, the Content team ensure that written content is understood and deployed using the appropriate channels. They help plan curriculums, researching materials to ensure content is fit for purpose and language, ensuring meaning is clear and concise.

KEY RESPONSIBILITIES

• Manage our learning content, tracking content created, and ensuring it is up to date while identifying and managing stakeholder relationships
• Manage the upload of SCORM files and course enrollment of Compass, our LMS and HR management system
• Manage translations, acting as a liaison between our translation service and our team, while managing and maintaining the translated content
• Create training content using eLearning creation programs Articulate Rise and Camtasia.
• Work closely with the training deployment team to ensure alignment and consistency in messaging, branding and style

KNOWLEDGE, SKILLS & EXPERIENCE

* Strong written and verbal communication skills.
* Strong attention to detail.
* Ability to multitask, prioritize, and manage time effectively.
* Ability to work well within a high-paced team environment.
* Experience with Smartsheet, Asana, and an LMS system preferred.
* Demonstrated aptitude in learning new technology for application in a professional and dynamic environment.

QUALIFICATIONS

• 2+ years of Project Management experience
• 1+ years of documentation experience
• Experience with training preferred

This job description is a guide only to the duties and responsibilities attached to the post. The main tasks are indicative of the type of duties undertaken and are not exhaustive. The existence of a job outline does not inhibit flexible working.

COMPETENCIES

1. Target audience focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one's efforts on finding what the target audience needs, before they themselves are even aware. Using this information and addressing and meeting the requirement.

• Innovation:Thinks creatively to ensure business goals are achieved and takes actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new learning content channels.
• Relationship Building: Has the ability to build and maintain a network of business-related contacts which will be useful in meeting objectives.
• Results Focused: Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress and keeping an eye on costs. It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed.

• Team Player: Commitment to the organization/ department's common goal, focusing on what is best for the business rather than what suits the individual. Communicating, sharing and supporting others and putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses.
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination.
• Strategic Thinking: Able to recognize patterns and create new concepts and models to explain situations that are conflicting. Has the ability to not only understand the conflict themselves but also present it to others using creative, conceptual and inductive reasoning.
• Organizational Awareness:Understands and learns about the power relationships in one's own organization. Has the ability to identify who are the real decision-makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.

STANDARDS

• Health and Safety

1. 
   
   
   
   • All employees have duties under the Health and Safety at Work Act 1974 to take care of themselves and of others that may be affected by their acts or omissions.
   • All employees must, at all times, co-operate with their Managers and Supervisors in adhering to legal requirements and to company rules, policies and procedures.
   • Any employee who fails to co-operate or who, in any way, compromises the standard and safety within any HH Global site will be subject to the appropriate procedures.
   
   
   
   

1. Security
   
   
   
   • All employees are required to report any security incident and processing malfunctions to their immediate Supervisor or Manager.
   • All employees are reminded that violation of the Company's Information Security policies will be subject to the appropriate procedures. In some cases, this could also be a criminal offence.
   
   
   
   

This job description is a guide only to the duties and responsibilities attached to the post. The main tasks are indicative of the type of duties undertaken and are not exhaustive. The existence of a job outline does not inhibit flexible working.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.