New

Customer Service Representative

TEKsystems
$18.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Aug 09, 2025
Job Summary: We are seeking experienced Customer Service professionals to join our team as Provider Service Representatives for a seasonal project. In this role, you will handle high-volume inbound calls related to insurance claims, benefits, and pre-authorizations, with a focus on Medicare and Commercial lines of business. You will act as a liaison between internal departments and external providers, ensuring prompt, accurate, and professional service. Key Responsibilities: * Respond to Department of Health audit calls and provider inquiries with professionalism and accuracy. * Handle 70-100 inbound calls daily via autodialer, maintaining an average call time of 7 minutes. * Document calls in real-time while maintaining wrap-up times and readiness for the next call. * Access and navigate multiple databases simultaneously to resolve provider issues. * Clearly explain policies, procedures, and benefits related to Medicare and Commercial insurance. * Avoid call avoidance behaviors such as short calls, inappropriate transfers, or misuse of hold functions. * Maintain high standards of data accuracy and timely input for all customer interactions. * Demonstrate a comprehensive understanding of all lines of business and technical proficiency. * Deliver information confidently and clearly to providers and internal stakeholders. * Contribute to continuous improvement efforts and uphold the organization's commitment to excellence in healthcare delivery. Pay and Benefits The pay range for this position is $18.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.