Technical Program Manager

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Technical Program Manager (TPM) drives strategic execution by aligning engineering Scrum teams and Waterfall-aligned functions (Infrastructure, Security, Data) to a single, cohesive technology roadmap. You will act as the connective tissue between autonomous teamsensuring that dependencies are understood, risks are mitigated early, and delivery plans are grounded in operational reality. You are not a passive coordinatoryou are a facilitator of velocity and a shield against ambiguity.

Essential Duties and Responsibilities

Cross-Team Program Management

• Lead planning and execution for large-scale, cross-functional initiatives spanning multiple engineering squads and supporting functions outside Scrum.
• Own the program-level view in Jira or equivalent tooling, ensuring roadmap items are broken into epics and mapped across teams with clear interlocks.

2Dependency Identification & Management

• Establish and maintain dependency tracking mechanisms (Jira cross-linking, integration maps, dependency boards, etc.).
• Proactively identify upstream and downstream technical dependencies during quarterly planning and story refinementespecially where waterfall-aligned functions impact sprints (e.g., infrastructure provisioning, data access, security approvals).
• Conduct structured dependency reviews prior to each sprint and milestone checkpoint.
• Maintain a Dependency Register: track owners, dates, impact of delay, risk level, and mitigation actions.

Risk Mitigation & Delivery Assurance

• Work ahead of sprints to ensure any hard dependencies (e.g., API readiness, vendor responses, infra deployment) are aligned with sprint timing.
• Coordinate alternative sequencing or risk workarounds with Product Owners and Tech Leads.
• Flag at-risk items in Scrum of Scrums, and escalate systemic blockers to the Tech Portfolio Sync and Priority Program Review forums.

Hybrid Delivery Interface

• Serve as the delivery bridge between Agile and Waterfall: ensure non-Scrum teams are aware of sprint timelines and their responsibilities (e.g., handoffs, testing support, compliance approvals).
• Translate Agile cadence into milestone views for Waterfall stakeholders.
• Ensure Infrastructure/Ops, Data, and Security inputs are included in Gates 0, 1, and 2 activities.

Governance and Gate Management

• Coordinate cross-functional readiness for Gate 0 (business case), Gate 1 (feasibility and planning), and Gate 2 (launch readiness).
• Facilitate artifact alignment (PRD, BRD, TRD, PRFAQ) and stakeholder input across both Scrum and non-Scrum domains.

Stakeholder Communication & Alignment

• Provide weekly delivery updates and progress reports using visual dashboards and risk summaries.
• Chair or contribute to Scrum of Scrums, Product Syncs, and Technical Reviews.
• Ensure visibility of roadmap shifts, capacity constraints, and interlocks to executive sponsors and functional leads.

Other duties as assigned.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: Less than 25%

Education

4 Year / Bachelors Degree In related discipline

Experience

Minimum 6 Years of Experience Program management or delivery leadership in hybrid technology environments

Knowledge, Skills, and Abilities

• Strong understanding of Agile/Scrum practices and familiarity with Waterfall/phase-gated methods
• Deep experience managing technical dependencies across teams and layers of an enterprise stack
• Excellent command of Jira (epics, cross-project boards, dependency management), Confluence, and planning tools
• Proven ability to facilitate working sessions, unblock teams, and drive decisions across organizational boundaries
• High fluency in engineering life cycle concepts (DevOps, CI/CD, integration testing, cloud provisioning, data pipelines, etc.)
• Professional attitude, team player, good interpersonal communication skills and able to work across company departments.

Company Summary

Our MissionHarnessing the power of language, we connect diverse people and enrich the human experience.

Our VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the worlds leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorensons impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working The Sorenson Way with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.