Case Manager - Sherburne & Wright Counties

Position Summary

The Salvation Army Twin Cities Social Services in Sherburne and Wright Counties is "Doing the Most Good" by providing holistic, person-centered services to individuals and families. In addition to pastoral care, services include short and long-term case management; food, clothing, utility, rent, and housing support; and connections to community partners.

The Case Manager serving Sherburne and Wright Counties provides targeted, person-centered support to help participants break the cycle of crisis and achieve self-sufficiency. This includes case management services through the Pathway of Hope (POH) initiative, Rapid Rehousing (RRH), and other social service programs. Key responsibilities include participant recruitment, service planning, progress monitoring, landlord and community engagement, and ensuring program compliance. The Case Manager also supports outreach, promotes available services, and assists with reporting.

$53,476.80- $55,508.49 annually

115 Henry Rd, Big Lake, MN 55309

Essential Functions (approximate time spent)

• Case Management (70%): Provide long-term, strength-based, person-centered case management to participants. Develop and implement service plans, monitor progress, conduct home visits, and support participants in achieving housing, employment, and self-sufficiency goals.
• Participant Information Management (10%): Maintain accurate and up-to-date participant records in case files and databases. Ensure timely and compliant documentation of case notes, assessments, and progress updates.
• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for the scattered-site housing programs. Promote social services and corps programs through outreach, referrals, and community engagement.
• Community & Organizational Engagement (5%): Support and promote The Salvation Army, RRH, and POH initiatives by collaborating with colleagues and participating in community events, forums, and outreach activities.
• Resource Development & Landlord Relations (5%): Maintain an updated catalog of local community resources and service providers. Develop and foster relationships with local landlords to support housing initiatives.
• Program Reporting & Compliance (5%): Assist with grant reporting, processing participant support services, statistical tracking, and program compliance documentation.

Education and Experience

• Bachelor's degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous experience in social services or ministry is required.
• Experience with long-term case management is preferred.
• Must successfully pass all required background checks.
• A valid driver's license and compliance with MVR requirements required.

Competencies

• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail.
• Maintains confidentiality with integrity and professionalism.
• Demonstrates honesty, diligence, and a strong work ethic.
• Proficient in Microsoft Office, databases, and general PC use.

Working Conditions

• Primarily sedentary work, involving extended periods of sitting and computer use.
• Must lift to 20 pounds occasionally.
• Professional setting, not eligible for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.

Driving/Travel Requirements

• Operate personal or agency fleet vehicles as needed to carry out duties in support of the organization's mission.

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; duties and responsibilities may be assigned or adjusted by the supervisor as needed.