Supervisor, Accounts Receivable - Incoming Call Center & My Chart

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

REMOTE POSITION: Monday - Friday (8:00am - 5:00pm)

Occ Summary

Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office. Under general management, coordinates and monitors the overall workflows, standards, and team goals. Supervises and educates staff engaged in Executive Inquiry, Risk Management, Hitech case management, Quality Assurance review, MyChart inquiries, Patient Correspondence, PDC clinic, Identity theft investigation, Front office customer service, Process improvement/Root Cause Analysis and Internal Control auditing.

Work Performed

Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third-party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy.

Approve various transactions including refunds, ability-to-pay allowances, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.

Investigate special collection problems and confer with patients or financially responsible persons as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section.

Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.

Assist in the preparation of reports and analyses, setting forth progress, adverse trend s and appropriate recommendations or conclusions.

Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.

Plan and conduct meetings with subordinates to ensure compliance with establishment changes and standards.

Develop and recommend opera practices, implement new policies and keep employees abreast of current policies and procedures for Accounts Receivable section.

Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.

Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules, training new employees.

Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

SUPERVISION

BUDGET PROJECTIONS

ANALYZE TRENDS

INTERVI EWING SKILLS

PERSONNEL PRACTICES

ACCOUNTING/BOOKKEEPING

DUKE PAYROLL SYSTEM

OFFICE PROCEDURES

DUKE ACCOUNTING SYST EM

BILLING/COLLECTIONS

INSURANCE CLAIMS

CORRESPONDENCE

PC WORDPROCESSING SOFTWARE

PC SPREADSHEET SOFTWARE

PC DATABASE MGT SOFTWARE

QUALITY AUDIT

Minimum Qualifications

Education

Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in accounting or a directly related field.

Experience

Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor's degree in accounting or directly related field may be substituted for the education requirement and 2 years' experience. OR AN EQUIVALENT COMBINATION OF R ELEVANTEDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.