Repair and Warranty Coordinator

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated hourly base pay: $31.23(minimum) - $39.04(midpoint) - $46.85(maximum)
• Long-term incentive compensation in the form of equity
• All members included in annual cash bonus opportunity
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're a Repair & Warranty Coordinator, we have an exciting opportunity for you. The Repair & Warranty Coordinator processes, reviews and administers warranty claims including repairs and refunds in collaboration with sales, marketing, operations, quality, sourcing and engineering. This position works under a medium level of supervision.

What You Will Be Doing

• Reviewing all repair parts and determining whether to use or scrap them.
• Ordering the materials necessary to complete repairs.
• Making warranty decisions, including granting or denying customer warranty claims, in collaboration with the quality team.
• Analysing repair cost trends and determining potential areas for improvement.
• Building strong relationships with customers to communicate repair options, provide updates, and ensure satisfaction.
• Analyzing unit failures and repair evaluations to identify correlations between failure causes and test results.
• Collaborating with the repair team leads and the quality team to ensure seamless planning and execution of repair operations.
• Reviewing teardown reports to gain insights into repair requirements and overall unit performance.

What We Are Looking For

• Associate's degree in electrical/electronic field is required, and a bachelor's degree in arts/sciences is preferred.
• Minimum 2+years of experience in operations, repair, or related fields.
• Strong understanding of mechanical and electrical drawings, schematics, and packaging diagrams.
• Solid knowledge of repair evaluation processes, failure analysis, and teardown reports.
• Ability to analyze technical data and correlate failure causes with test results.
• Strong sales and negotiation skills to build and maintain trusted relationships with customers.
• Excellent analytical skills to conduct cost analyses and identify trends in repair costs.
• Ability to work collaboratively within a team while maintaining a strong customer focus.
• Familiarity with WISE applications such as BOM, NCR, EC screens, and part tracking is a plus.

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.