Library Digital Services Professional II

As the Library Digital Services Professional (LDSP), you'll provide expert technological support for colleagues and customers of our primary library management systems and related applications, including Ex Libris Alma, Ex Libris Primo VE, Ex Libris Rapido, and OCLC ILLiad. The LDSP will know how the individual systems work and how they interact with each other and other campus systems. The LDSP will also help configure and administer these systems, integrate them with external services, provide data extracts and reports as requested, provide training, and assist with vendors.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

CHARACTERISTIC DUTIES

Provide expert technological support
for library management systems and related applications that support the
development, implementation, and maintenance of library management systems to
enable discovery, access, and management of library materials and related
applications:

• Create and customize reports from
  library management systems and related applications
• Create and customize system
  integrations and data extracts
• Extract, transfer, and load information
  between library management systems, related applications and other campus
  systems. Examples of this type of work include:
  • Writing, updating, and monitoring
    scripts that communicate between the library management system and the
    accounting/bursar's department to coordinate charges and payments for fees for
    late/missing materials
  • Creating and monitoring groups or jobs
    within the library management system to load patrons who have access to library
    materials
  • Communicating and coordinating with
    the Access & Information team to ensure the Primo discovery layer is
    working as seamlessly as possible with the Rapido interlibrary loan system.

Provide software development and support expertise for applications and scripting related to the library management systems and their interactions with other campus systems, ensuring library system security and data reliability to the library management systems:

• Evaluate user requirements, perform
  technical assessments, and develop technical requirements
• Write, test and maintain software
  code, queries, and other reports using current tools and various programming
  languages
• Isolate, identify, and articulate
  problems with software applications
• Establish and maintain consistency of
  a product's performance and functional/physical attributes throughout its
  lifecycle
• Ensure library management system
  security and data integrity through maintenance of software certificates in
  coordination with Central IT, coordinating with library PII Governance Group to
  ensure patron personal data is protected and sharing among library information
  and other systems meets PII sharing guidelines; monitoring library information
  system (Primo) updates to ensure they are completed successfully and
  troubleshoot issues of they arise. Create and monitor integration and import
  profiles to ensure records for resources are loaded properly and are accessible
  to library users.

Other responsibilities:

• Provide direct support and training
  for staff on library management systems and related applications
• Assist with vendor support of systems
  as necessary
• Actively participate in department and
  library-wide meetings, discussions, projects, and training sessions
• Communicate with other library
  departments - including Access & Information Services, Student Learning
  & Engagement, and Technology Strategy & Services about processes,
  Library Services Platform systems troubleshooting and other ad hoc
  communication
• The UA Libraries support the UA's strategic
  initiatives designed to create a welcoming environment for all faculty, staff,
  and students. The candidate is expected
  to support related strategic efforts in the department and Libraries.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general library practices
  and procedures, and an understanding of library services
• Expertise in providing support for
  library management systems and related applications, preferably Ex Libris Primo
  VE and Ex Libris Alma
• Knowledge of library data and communication standards (e.g., MARC,
  Z39.50)
• Excellent interpersonal and communication skills, both written and verbal
• Ability to work in a highly collaborative environment, one that values
  and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of UA Libraries' Values

• Bachelor's degree or equivalent advanced learning attained through professional-level experience required
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience

• Master's degree
• Experience working with and administering library management systems and related applications, preferably Ex Libris Alma, Ex Libris Primo, and OCLC ILLiad
• Experience with cataloging and metadata application within a library environment
• Experience working in a university library