Supply Chain and Customer Service Manager

Georgia Pacific
life insurance, parental leave
United States, Ohio, Cincinnati
Sep 11, 2025
Supply Chain and Customer Service Manager - Corrugated Digital Print Your Job Location: Cincinnati, Ohio - Hybrid (4 days on-site, 1 day remote) Travel: Up to 40% nationwide travel for customer visits, etc. Georgia Pacific's Corrugated Packaging business is seeking a Supply Chain and Customer Service Manager to join our Hummingbird digital print division. In this role, you will have responsibility for the Customer Service team and serve as the primary supply chain leader, driving operational excellence through strategic supplier partnerships and innovative solutions that support business growth and customer success. This position sits on the leadership team and is critical to our success. Our Team Hummingbird is a Georgia-Pacific business transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands. Backed by the scale and stability of Georgia Pacific, Hummingbird operates within a Principle Based Management culture that empowers employees to grow their careers by leveraging their unique skills and contributions. This position offers the opportunity to influence supply chain strategy and customer service performance while contributing to the continued expansion of a rapidly evolving business. What You Will Do Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation. Manage supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements. Serve as the primary supply chain lead, responsible for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations. Support the division's supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners. Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities. Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth. Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning. Skills You Will Bring Ability to build strong relationships and hold suppliers accountable to business standards. A strategic mindset with the capability to execute tactically. Strong collaboration and communication skills across all levels of the organization. Commitment to driving results while fostering a culture of continuous improvement. Who You Are (Basic Qualifications) 5-10 years of experience in supply chain, procurement, or related business operations roles. Leadership experience with proven ability to manage and develop teams. Hands on corrugated manufacturing industry experience, including familiarity with corrugating and converting processes. Strong business acumen with demonstrated negotiation and supplier management skills. ERP experience (Plex or similar system). What Will Put You Ahead Background in digital print or packaging operations. Process transformation or automation experience. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #LI-LAL #LI-ONSITE