Manager, Corporate Housing (Virtual, US)

Role Overview

Manage team of corporate housing specialists and coordinators (where applicable). Act as point of escalation for issues with transferees, clients, account management, operations and suppliers. Facilitate problem resolutions and ensure high quality of service delivery and compliance with temporary living policies. Work with senior/VIP transferees, group moves and training programs. Act as single point of accountability to the client and SVP, Residential and Corporate Housing.

*The deadline to apply for this position is Friday, September 26th at 5pm EST.

Responsibilities

40% Manage Associates

• Provide consistent feedback to Corporate Housing Team to ensure a high level of customer satisfaction
• Administer training, performance reviews and lead the development of team members
• Conduct interviews and make decisions regarding the hiring of associates

35% Manage Day-to-Day Operation of Assigned Accounts

• Distribute workloads and files to the team
• Provide feedback and updates on client activity
• Be the single point of contact for escalations
• Work with VIP transferees as needed
• Organize and develop training programs for the department
• Organize and execute client temporary housing programs (group moves, interns, etc.) using all resources within the team

25% Miscellaneous

• Support strong relationships with the suppliers/providers. Act as point of contact for day-to-day service issues escalation and resolution with suppliers
• Support and participate as needed in client visits, presentations and reporting
• Assist with RFP completion
• Educate organization on Corporate Housing issues as related to their policy, legislative changes, etc.
• Coordinate with various internal departments to ensure minimal errors on the account (Operations, Account Management, Accounting, FP&A)

Qualifications

• College Degree preferred or equivalent work experience
• CRP, GMS and CHPA designations preferred
• Strong customer service experience
• Excellent written and verbal communication skills
• Effective problem-solving skills
• Strong conflict resolution skills
• Ability to work under stress and maintain high level of detail while multi-tasking

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Manager, Corporate Housing
• Salary Range: $72,000-$85,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.