Administrative Assistant IV

This position conducts on-site inspections of vehicle locations to identify unregistered personal property. This position conducts field visits throughout each of the nine Fairfax County districts. Operates county vehicles equipped with an automated License Plate Reader (LPR) to capture license plate images for potential assessment of Personal Property Tax (PPTAX). Ensures compliance with local and state vehicle registration requirements. Ensures that data collected by LPRs are properly stored and processed. Conducts research to establish specific ties to the county. Determines the appropriate course of action required to bring resolution to vehicles garaged in the county that are not in compliance. Establishes and approves new personal property accounts. Analyzes and adjusts erroneous tax assessments. Corresponds with taxpayers via email, mail, and telephone to discuss vehicle tax assessments, taxpayers' violations, and complaints. Advises taxpayers in the interpretation of state and local tax codes. Prepares formal written reports and spreadsheets of inspection cases for audit purposes. Compiles tax assessment data on request. May assist in training other Administrative Assistant IV staff and review their work. Ability to effectively communicate in English both written and verbally. Performs other related duties as assigned. Works under the supervision of the Management Analyst I.

Note: The assigned functional areas of the position are general administrative support, customer service, and/or conducting research, reviewing documents, and preparing tax assessments.

Multiple positions may be filled from this announcement.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial Duties
Recommends changes to agency/work unit administrative policies, procedures and methods;
Uses existing spreadsheets and databases to interpret and organize resource information;
Provides customized reports to analysts or others in the unit.
Scheduling & Coordinating for others
Determines what confidential information can be disseminated and to whom;
Communication
Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;
Coordinates data collection and provides information to others including executive/work unit head;
Explains policies of the functional area (e.g., purchasing, travel, and leave).
General Administrative
Develops filing systems (paper and/or electronic);
Prepares non-routine responses to correspondence;
Receptionist/Public Contact
Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;
Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.
Reports
Prepares routine reports and statistics based on information compiled from various sources;
Determines report format and elements.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;
Position may require knowledge of basic principles and methods of a technical or professional field.
Math Skills
Basic math skills.
Word Processing/Typing
Intermediate skills in use of applicable Microsoft Office Word.
PC Skills
Intermediate skills in the use of applicable Microsoft Office Suite software;
Intermediate skills in the use of agency specific software applications.
Communication
Ability to communicate well through written and oral means.
Information Abilities
Ability to gather, integrate, and analyze simple data.
Interpersonal Abilities
Ability to establish and maintain effective working relationships with both external and internal contacts.

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.

Additional work schedule requirements: requires flex time (work schedules for this position are 6:00am - 2:30pm and 8:00am - 4:30pm) and overtime work during peak period.

PREFERRED QUALIFICATIONS:

• Three years of experience in at least one of the assigned functional areas.
• Three years of experience working with state and local law regarding the assessment of tangible property taxes.
• Two years of experience working directly with the public, assisting internal and external customers.
• One or more years of experience handling difficult conversations and overcoming objections.
• Two or more years of experience in discovery, research, and investigation skills, with ability to analyze findings.
• One or more years of experience navigating the personal property systems and a willingness to learn new
  applications and systems as needed.
• Experience meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; operating office equipment; providing high level customer service; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment.
• Intermediate proficiency using Microsoft Office software such as Word and Excel.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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