New

Patient Care Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Pennsylvania, Pittsburgh
Sep 13, 2025
What You'll Do As a key member of our pharmacy support team, you'll be the first point of contact for patients and providers, ensuring smooth communication and accurate account management. Your daily responsibilities will include: * Making 8-10 outbound calls per hour to patients and physician offices regarding pharmacy services and medication orders * Updating insurance and pharmaceutical information in patient records * Creating and managing patient activity logs for follow-ups, documentation, and service coordination * Responding to vendor inquiries about account and payment status * Collaborating with disease-focused teams to deliver best-in-class service * Connecting patients with pharmacists for clinical counseling * Handling special tasks such as drug shipment notifications and adverse drug event reports * Escalating calls to appropriate teams (clinical, insurance, specialized support) as needed * Supporting special projects and cross-training in other departments Remote Work with Location Requirements This is a remote role with location restrictions. You must live within 40 minutes of one of the following areas: * Orlando, FL * Canton, MI * Frisco, TX * Pittsburgh, PA What You Bring We're looking for someone who's tech-savvy, compassionate, and thrives in a structured, service-oriented environment. Must-haves: * Customer service experience in healthcare, pharmacy, PBM, or call center settings * High-speed internet (100 Mbps+) and ability to hardwire connection (ethernet cable provided) * Comfortable wearing a headset throughout the day * Proficiency in Microsoft Office (Word, Excel, Outlook) * High school diploma * Strong data entry and order entry skills Nice-to-haves: * Healthcare or pharmacy experience * Experience with outbound calling * Familiarity with proprietary systems and multi-system navigation Soft Skills That Set You Apart * Active listening and empathy * Adaptability and openness to feedback * Ability to multitask and shift gears quickly * Friendly, dependable, and team-oriented Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.