New

Patient Care Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Frisco
Sep 13, 2025
Patient Services Representative (Remote with Location Restrictions) Overview: The Patient Services Representative plays a key role in delivering exceptional customer service to patients and healthcare providers. This position involves handling outbound calls, updating patient records, and supporting pharmacy operations in a fast-paced, healthcare-focused environment. Key Responsibilities * Conduct 8-10 outbound calls per hour to patients or physician offices regarding medication orders, pharmacy services, and non-clinical inquiries. * Update or collect insurance and pharmaceutical information in patient records; notify appropriate teams for account updates. * Create and manage patient activity records to support follow-ups, documentation of inquiries, complaints, and service actions. * Initiate service discharge, contact physician offices, and coordinate patient communications (e.g., mailing letters). * Fulfill client- and pharma-specific tasks to meet service expectations. * Collaborate with disease-focused teams to ensure high-quality patient support. * Connect patients with pharmacists for clinical counseling when needed. * Perform special handling tasks such as drug shipment notifications and Adverse Drug Event reporting. * Escalate calls to clinicians, insurance verification, or specialized teams as appropriate. * Participate in special projects, provide bilingual support, and cross-train in other departments (e.g., enrollment, support teams). Work Location Remote with Restrictions: Candidates must reside within 40 minutes of one of the following locations: * Florida * Canton, MI * Frisco, TX * Pittsburgh, PA Required Skills & Qualifications * Customer service experience in healthcare, specialty pharmacy, PBM, or call center environments. * Proficiency in Microsoft Office Suite (Word, Excel, etc.) and ability to learn proprietary systems. * Strong computer skills and multitasking ability. * High school diploma or equivalent. * Must be comfortable wearing a headset throughout the workday. * Reliable broadband internet (minimum 100 Mbps download speed) with hardwired connection (ethernet cable provided). Preferred Qualifications * Experience in healthcare or pharmacy settings. * Familiarity with order entry and data entry processes. * Previous experience handling outbound calls. Soft Skills * Active listening and clear communication. * Ability to multitask and adapt to changing priorities. * Receptive to feedback and continuous improvement. * Strong attention to detail and organizational skills. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.