Risk Management & Quality Assurance Lead

Risk Management & Quality Assurance Lead

Location: Bethesda, MD (Onsite with some Hybrid flexibility)

Job Overview: The Risk Management & QA Lead will provide leadership and oversight of Client's IT quality assurance and risk management activities, ensuring the delivery of secure, reliable, and compliant IT services. This role is critical to contract performance and will require proactive engagement with Client leadership, IT teams, and federal stakeholders to design, implement, and manage risk and quality frameworks across all IT services.

This individual will also serve as the Client Section 508 representative, ensuring accessibility compliance across Client public and internal digital services, while also developing and executing risk mitigation and quality strategies to support infrastructure, applications, and end-user services.

Key Responsibilities

Risk & Quality Leadership

• Plan, organize, and execute day-to-day risk management and quality assurance activities across Client IT services.
• Develop and maintain quality assurance frameworks, policies, and processes supporting network operations, system upgrades, and desktop support.
• Provide direction in designing and executing technical test cases for infrastructure, applications, and service enhancements.
• Proactively identify risks, vulnerabilities, and inefficiencies, providing recommendations and corrective actions.

Testing & Automation

• Build, execute, and maintain test scripts and plans for system upgrades, patching, and infrastructure changes.
• Ensure testing activities are seamless for end-users and minimize disruptions.
• Assist in developing automated testing and monitoring solutions for high availability and performance.

Compliance & Accessibility

• Serve as Client's Section 508 compliance representative, ensuring adherence to HHS/NIH accessibility requirements.
• Conduct accessibility assessments and remediation of websites, applications, PDFs, media, surveys, and internal documentation.
• Lead accommodation waiver requests and represent Client at NIH 508 Advisory Group meetings.

Documentation & Reporting

• Prepare QA reports, risk assessments, and technical documentation to support continuous improvement.
• Maintain Standard Operating Procedures (SOPs), compliance artifacts, and test documentation.
• Provide regular updates and briefings to Client leadership, CO, COR, and OIT stakeholders.

Requirements

• 5+ years planning, developing, and administering IT quality assurance programs (focus on network operations and desktop support).
• 3+ years building and executing test scripts/plans for upgrades and patching.
• 5+ years in risk management within IT programs.
• Bachelor's degree in IT, Computer Science, or related field.
• Active Quality Assurance certification (CSTE, CSQA, CAST, CMSQ, or equivalent).
• 10+ years of relevant IT industry experience (5 years additional experience may substitute for degree).
• Strong facilitation and problem-solving skills, especially in product acceptance and security/performance testing.
• Experience designing test data architecture and managing QA frameworks.
• Knowledge of quality assurance principles, statistical sampling techniques, and report preparation.
• Expertise in Section 508 compliance remediation (websites, applications, PDFs, media).
• Prior federal IT program experience at NIH/HHS strongly preferred.
• Strong written and oral communication skills with ability to present findings to technical and executive stakeholders.
• Skills in strategic thinking, multi-tasking, time management, and planning to defined schedules.

Compensation and Benefits

The projected compensation range for this position is $100,000 to $200,000 per year benchmarked in the Washington DC Metro area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.