VIP Rooms Coordinator | JW Marriott Reston Station

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented VIP Rooms Coordinator for the grand opening of JW Marriott Reston Station this Fall!

Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote JW Marriott Reston Station marketing programs. Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Resolve any issues related to bookings or stays quickly and professionally.
• Be the Luminous Program liaison. Understanding the importance of the program and working together with the operations team to deliver the service.




• Maintain strong relationships and act as the secondary point of contact for luxury travel agency partners when Director of Luxury Sales is not available.
• Ensure guest's preferences are noted and met. Communicate with other departments (front office and housekeeping) regarding VIP reservations or any other special requests.
• Coordinate room assignments based on client's requests (i.e. connecting rooms for families, crib request, favorite room, etc.).
• Arrange special requests (i.e. welcome amenities).
• Assist Director of Luxury Sales with production reports.

• Business Travel Support:




• Onboard new BT accounts, coordinate with Front Office team to ensure proper handling of BT guests.
• Checking on arrival list and prioritize VIP's room upgrades (based on their Marriott Bonvoy status), provide hand written welcome notes on behalf of the Director of Luxury Sales.
• Support contract renewals and documentation.




• Group Reservations




• Review Group contract and build the block to match the agreed upon block.
• Review inventory / Ensure VIPs and Upgrades are blocked
• Ensure the cutoff dates are accurate

• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What is required?

• We are looking for someone passionate about creating genuine customer experience while achieving revenue objectives.
• We want someone to represent JW Marriott with confidence and the spirit of hospitality.
• The ideal candidate will have local area experience and 2 years in a group sales role.
• You will be responsible for effectively soliciting and securing new group business from a variety of markets while strengthening the relationships and production of existing group accounts.
• You will work closely with the Director of Sales and Marketing and Revenue Management to negotiate pricing and optimize production to positively impact hotel revenues.
• Self-starting personality with an even disposition.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Can do, problem solver personality.
• Friendly disposition with a passion for hospitality.
• Team player who strives to support others and likes to win as a team.
• Previous Marriott experience preferred.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

JW Marriott Reston Station | 247 Room Hotel

Today, Reston Station signals a new North Star for Northern Virginia, with JW Marriott Residences the 26-story towering centerpiece of refined elegance and endless possibilities. Walkable premium dining, abundant services, outstanding entertainment and year-round events and activities on the plaza make this one of the most desirable addresses in Northern Virginia. Reston Station has emerged as a pedestrian-friendly urban landscape and the newest chapter in Reston's exceptional story. A story our residents will enjoy to the fullest.