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Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Senior Operations Manager is a strategic leader responsible for driving operational and financial excellence across the organization. This role oversees budget planning and monitoring, leads process and quality improvements, and ensures alignment with financial tools such as OnePlan and Hyperion. The successful candidate will foster a culture of continuous improvement, agility, and collaboration, while supporting the organization's customer-centric and innovative goals through data-driven decision-making and effective training programs.
Duties and Responsibilities:
Budget Management
- Lead quarterly budget cycles, ensuring timely and accurate preparation, review, and submission aligned with corporate standards.
- Collaborate cross-functionally to develop long-term financial forecasts and identify risks and opportunities.
- Ensure consistency and reconciliation between OnePlan and Hyperion systems, maintaining clarity in budget targets and baselines.
- Communicate budget expectations effectively, engaging stakeholders throughout the planning process.
Budget Monitoring
- Conduct regular financial reviews using Hyperion extracts to identify variances and recommend corrective actions.
- Drive cost optimization initiatives, including Azure savings reviews and Vega platform efficiencies.
- Deliver clear, actionable financial performance insights to senior leadership.
Operational Excellence
- Champion quality and process improvement initiatives that meet or exceed internal and external standards.
- Ensure security compliance across operations, adhering to relevant frameworks and regulations.
- Oversee the One Pager Process for timely and effective communication of operational updates.
- Lead PI Planning sessions aligned with SAFe (Scaled Agile Framework) principles, driving agile transformation.
- Integrate custom-funded projects with core operational processes to ensure seamless execution.
Metrics Tracking and Reporting
- Manage and enhance PowerBI dashboards for real-time tracking of key operational and financial metrics.
- Monitor milestone achievements across major initiatives and report progress to leadership.
- Provide data-driven updates and recommend strategic actions based on performance trends.
Process Improvements and Change Management
- Lead process improvement efforts using Azure DevOps Services (ADS) and OnePlan to boost efficiency and effectiveness.
- Implement robust change management practices to support adoption of new tools and processes.
- Conduct scenario planning to evaluate the impact of proposed changes and inform strategic decisions.
- Continuously align operational processes with best practices and organizational goals.
Training and Development
- Design and deliver process-based training programs to build team capabilities and ensure compliance.
- Facilitate SAFe-specific training to support agile transformation and empower teams with necessary tools.
- Evaluate training effectiveness and adapt programs to meet evolving organizational needs.
Required Skills & Experience:
- Proven leadership experience in senior operations management within a complex, large-scale environment.
- Expertise in budget management and financial planning using tools such as OnePlan and Hyperion.
- Strong analytical skills with proficiency in PowerBI, Azure, and Azure DevOps Services (ADS).
- Demonstrated success in leading process improvement and change management initiatives.
- Deep understanding of SAFe principles and PI Planning processes.
- Experience maintaining quality and security compliance in operational settings.
- Exceptional communication, stakeholder engagement, and leadership capabilities.
Preferred Skills & Experience:
- Bachelor's degree in business, operations management, finance, or related field.
- Professional certifications such as SAFe, Lean, Six Sigma.
- Experience in the Utilities & Energy sector or a technology-driven organization.
- Familiarity with scenario planning and strategic forecasting methodologies.
- Track record of fostering inclusive, agile, and customer-focused team environments.
Education:Bachelor's degree in related field or equivalent experience.
Physical Demands:This is a typical office job, with no special physical requirements or unusual work environment. Travel up to 40% of the time.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Liberty Lake, WA: The base salary is $125,000 - $215,000. This position is eligible for our annual bonus program.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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Itron, Inc.
401(k)
Nov 03, 2025