Customer Advocate

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you'll be:

This position will be onsite based in the Kinston, NC.

All about the role:

The Customer Advocate will be responsible for customer order processing and load planning through BSTO process of deploying finished goods to meet Regional Distribution Center (RDC) stocking targets by Stock Keeping Unit (SKU).

What you'll do:

• Process deployment orders insuring that they ship on time to deliver in less time.

• Maintain deployment orders in SAP and WMS and daily logs for follow up.

• Coordinate with Charlotte RDC advocates for metrics.

• Build purchase orders in AS400 utilizing the Purchase Pricing Request Form (PPRF). This will be coordinated with Purchasing, Accounting and Materials.

• PMS - monthly validation of data from Sweden in SharePoint. Work with Vendor Master as needed.

• DOME (Apriso) validates orders started and attached to a job each morning. In the afternoon enter orders in Mapics for daily work. Validate in Apriso an order is assigned to each machine in Fab, Plastics and Rack departments.

• EMS tasks to include tracking re-boxed/scrap/repair units. Updating KPI's daily, 5S audits.

Qualifications:

• Associate's degree in business or related field.

• Proficient in SAP and WMS (AS400).

• Experience in order management or related business field, preferred.

• Proficiency in Excel (pivot tables, fill function, analyzing data) a must.

• Must be able to accurately enter data and able to manage conflicting priorities and uneven workload.

Benefits highlights:

• Insurance policy plan.

• Family-friendly benefits.

• Discounts on our award-winning Electrolux products and services.

• Extensive learning opportunities and flexible career path.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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