Associate, Maintenance - Truck

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a detail oriented individual to join our team as an Associate, Maintenance - Truck. In this role, you will you will work from home in an inbound call center environment. You will use your experience to review requests from truck repair shops and approve or decline repairs based on the client's policies.

What You'll Do

• Apply diesel technical expertise (e.g.; repairs, preventative maintenance, labor and parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquiries involving repairs and roadside events

• Assist drivers in locating appropriate repair facilities

• Use technical knowledge to effectively negotiate repairs on our client's behalf

• Effectively manage and adhere to AHT, quality, and other relevant department metrics

• Triage and respond to inquiries coming from our Maintenance Platform portal, email, or other internal tools

• Have direct contact with suppliers, drivers, and on occasion fleet client contact(s)

Basic Qualifications

• 3+ years of experience as a mechanic or service advisor (writer) specializing in diesel engines (heavy duty trucks/vehicles)

• Active ASE Certification preferred (in lieu of ASE Certification Element will consider candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment)

• Ability to work independently with minimal supervision

• Availability to work early evenings, 1 day per weekend, and holidays

• Proven communication, negotiation, and decision-making skills

Preferred Qualifications

• College/University degree preferred

Location: US Remote

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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