Facilities Coordinator

Facilities Coordinator - JLL

What this job involves: As a Facilities Coordinator at JLL, you will maintain client satisfaction through the delivery of comprehensive facility management services and support programs while ensuring compliance with JLL's minimum audit and operational standards. This role requires you to monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) while implementing safety practices and team management protocols that reflect JLL's commitment to operational excellence. You'll support various administrative functions including work order management and facility soft services to create an optimal workplace experience for clients and end users.

What your day-to-day will look like:

Relationship Management:

* Maintain client satisfaction with delivery of facility management services and support programs to increase customer satisfaction

* Build and strengthen relationships with clients through proactive communication and responsive service delivery

* Address client concerns and feedback promptly to ensure continuous improvement in service quality

Compliance:

* Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies

* Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

* Identify potential challenges and plan corrective actions to maintain optimal performance standards

* Enforce all company policies and training requirements regarding safe and efficient operations and work practices

Team Management:

* Implement and monitor hazard control and team safety practices to ensure workplace safety

* Ensure compliance with local codes, regulations, and Jones Lang LaSalle operations standards

* Provide leadership and guidance to facility management team members

Administrative Functions:

* Support work order management for in-house staff and vendors as necessary

* Support facility soft services including meetings preparation, conference room reservations, food services, parking, vending, and badging

* Coordinate administrative tasks to ensure smooth facility operations and client satisfaction

Required Qualifications:

* Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity

* Excellent customer service, computer, managerial, verbal, and written communication skills

* Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

* Basic knowledge of building systems including mechanical and electrical systems

* Understanding of facility management compliance requirements and operational standards

* Experience with work order management systems and vendor coordination

* Knowledge of safety practices and hazard control procedures

Preferred Qualifications:

* Experience with KPI monitoring and SLA management

* Background in facility soft services coordination and client relationship management

* Knowledge of Jones Lang LaSalle operational policies and procedures

* Experience with audit and compliance standards in facility management

* Understanding of conference room management and food service coordination

Location: Onsite - Athens, TX